Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Accomplishments
Timeline
Hi, I’m

VANESSA DULFO

Sales Associate
Borongan, Eastern Samar,EAS
VANESSA DULFO

Summary

Dynamic and results-driven Sales Associate with a strong background in customer service and sales, skilled in fostering client relationships and driving revenue growth. Proven ability to enhance the buying experience while increasing brand visibility in targeted markets. Consistently recognized for outstanding sales performance and a commitment to exceptional customer service, contributing to overall business success. Passionate about leveraging expertise to create meaningful connections and achieve organizational goals.

Overview

15
years of professional experience
5
Certifications

Work History

HC Consumer Finance Philippines Inc.

Sales Associate
02.2019 - Current

Job overview

  • Built relationships with customers to encourage repeat business ,solved customer challenges by offering relevant loan products and services based on their needs.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings and build rapport and loyalty.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Concentrix Philippines Inc.

Customer Service Representative
10.2015 - 03.2016

Job overview


  • Specifically Im an AMAZON Seller representative
  • Resolved selller complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or account concerns.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Novo Jeans&Wear Department Store

Store Cashier
03.2012 - 05.2014

Job overview

  • Promoted a safe shopping environment by keeping aisles clear of hazards and addressing spills or issues promptly.
  • Contributed to increased sales through upselling techniques and suggestive selling of store products.
  • Balanced cash drawer at the end of each shift, ensuring all funds were accounted for correctly.
  • Proactively assisted coworkers during busy periods to ensure efficient workflow throughout the store.

Julies Bakeshop

Frontliner
01.2011 - 08.2012

Job overview

  • Maintained accurate records of transactions to ensure proper accountability at shift end reports.
  • Coordinated closely with supervisors to address operational challenges proactively, leading to improved overall performance.
  • Improved customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Eastern Samar State University
Borongan, Eastern Samar, Philippines

Bachelor of Business Administration from Business Administration

University Overview

Undergrad BS Business Administration

Skills

Product sales expertise

Certification

HC SA Academy-Managerial Path
Availability
See my work availability
Not Available
Available
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evening
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Accomplishments

Accomplishments
  • Brought in more than 200 new customers.
  • Awarded “Employee of the Month” in 2024.
  • Exceeded monthly quota 12 times.
  • Increased productivity 120% by implementing several process improvements.

Timeline

Completion of Anti-Money Laundering Act
04-2025
Data Governance Literacy Course
04-2025
Information Security Course
04-2025

Financial Consumer Protection

04-2025
HC SA Academy-Managerial Path
04-2021
Sales Associate
HC Consumer Finance Philippines Inc.
02.2019 - Current
Customer Service Representative
Concentrix Philippines Inc.
10.2015 - 03.2016
Store Cashier
Novo Jeans&Wear Department Store
03.2012 - 05.2014
Frontliner
Julies Bakeshop
01.2011 - 08.2012
Eastern Samar State University
Bachelor of Business Administration from Business Administration

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VANESSA DULFOSales Associate