Vanessa Agustin

• Working with multiple areas of applications (pipeline, containers, ansible, production) with focus on automation.

Worked as a full stack developer - being involved with various projects:

Salesforce Developer

• Developed and configured enhancements for sales applications
• Contributed to Salesforce Org Health Improvements

Web Developer / Operations Support for .NET Web External Applications

• Handled issue investigation, Incident Tickets and application support for Caltex Author and Web forms.
• Created release documentation, perform code review, develop, implement and validate enhancements.

Pricing Intranet Applications - Web Developer / Operations Support / Asia Pacific Business Analyst

• Designs, Codes and Tests of Pricing Applications, reports, business logic, and interfaces with various external systems.
• Delivers technical specifications, test plans, code & unit testing of technical solutions.
• Corrects defects found during functional, integration, performance, and user acceptance test cycles.
• Provided full support of systems for break-fix, install, move, add, change, and preventative maintenance activities.
• Participated in weekly and monthly meeting calls with other teams/remote locations. Able to co-ordinate among geographically distributed stakeholders like business analyst, development team, quality assurance team and project manager.
• Coordinated with Asia Pacific business regarding change requests, resource availability and enhancement schedules

• Developed and supported different customer loyalty systems for various clients.
• Went to business trips to Thailand and other locations in the Philippines to gather requirements from clients, provide recommendations, managed expectations, and satisfy their requests.
• Developed personalized loyalty systems that cater customizable promos and rewards for card-holders.
• Worked side-by-side with embedded systems engineers to integrate software with card-reader machine

Operations Support / Associate Software Engineer / Quality Assurance

• Provided full support of systems for break-fix, install, move, add, change, and preventative maintenance activities for PMD, QM and MS CRM.
• Part of the testing team in MS CRM
• Helped in development on SQL-related reports in MS CRM
• In charge of the daily monitoring and status reports of the team.