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Dynamic Agency Manager at North Carolina Farm Bureau Insurance with a proven track record in operations management and staff training. Successfully identified market opportunities, driving sales growth and enhancing service delivery. Committed to fostering team development while ensuring compliance with regulatory standards.

Operations and business administration professional with 23+ years of experience leading end-to-end administrative, financial, and operational functions to ensure organizational efficiency, compliance, and continuity. Proven ability to manage budgets, control costs, oversee payroll and accounts payable, strengthen internal controls, and produce executive-level reporting to support data-driven decision-making. Skilled in team leadership, stakeholder coordination, process improvement, and client relations, with a strong track record of improving operational performance and service quality. Currently advancing a Florida-based public safety initiative, “Road Safety Education Program for Hispanic Families and Teen Drivers in Florida,” designed to reduce preventable traffic incidents through a scalable, multi-channel education model (social media, in-person workshops, and community/school outreach). The program focuses on high-impact risk factors—speeding, distracted driving, seat belt compliance, impaired driving, and legal/financial consequences—expanding access to prevention-focused information for underserved Spanish-speaking communities and promoting safer driving behavior across the state.

Dynamic Agency Manager with a proven track record in driving team success through effective coaching and performance management. Demonstrated expertise in operational compliance and strategic planning, contributing to significant sales growth and enhanced customer satisfaction.
Led my Agency to multiple company sponsored awards for sales and service.

Results-driven Agency Manager with proven expertise in staff training, quality control, and operations management. Committed to enhancing client satisfaction through effective communication and streamlined processes.
20+ years of experience with team leadership, client relationship management, and strategic planning. Utilizes comprehensive knowledge of agency operations to enhance performance and drive results. Strong understanding of budget management and operational efficiency.

Agency manager with a strong history at CIF Trucking, driving operational excellence and improving client satisfaction. Specializes in process improvement and staff training, resulting in a 15% increase in productivity. Skilled in problem resolution and client management, leading a high-performing team committed to exceptional service delivery.

Vanesa De Sagun

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Agency Manager

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Bachelor Of Business Administration - Management

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Agency Manager

Bachelor Of Business Administration - Management

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