Vanesa De Sagun
Recovery Agency Manager
101 Magdalena Subdivision Pasig City
Summary
Results driven for almost 15 years experience in international/local banking and Customer service. Continuous surpassing the targets set by the bank. Keen to develop and advance skills and knowledge in business and banking industries.
Overview
14
14
years of professional experience
Work History
Recovery Agency Manager
Union Bank of the Philippines
10.2022 - Current
- Increased agency revenue by implementing effective collection strategies and coaching team members on best practices..
- Ensures agencies compliance and adherence to bank policies and regulations.
- Submits reports related to agencies performance and requirements.
Credit Adviser (Risk Mitigation Default)
Citibank, NA
03.2020 - 09.2022
- Handles clients with defaulted payment arrangements and provide best and possible options.
- Educate clients on the consequences of none payment and impacts on their credit standing.
Credit Adviser
Citibank, NA
03.2010 - 02.2020
- Handles incoming and outgoing calls for Cards and Loans account.
- Ensures to meet the monthly targets in terms of inventories and amount collected.
- Offers payment options and programs to the past due clients of the bank.
- Resolves clients complaints and concerns regarding their past due accounts.
Education
Bachelor of Science - Business Administration Major in Management
Polytechnic University Of The Philippines
Mabini Campus, Sta Mesa Manila 04.2001 -
Skills
Adept in Microsoft Programs ie Word, Excel, Powerpoint and Outlook
Awards
A Consistent Top Performer and Awardee
- 2012 Credit Elite Awardee - Bali Indonesia
- 2016 Opus Awardee - Hanoi Vietnam
- 2020 Opus Awardee
- 2021 Opus Super Star Awardee
Timeline
Recovery Agency Manager
Union Bank of the Philippines
10.2022 - Current
Credit Adviser (Risk Mitigation Default)
Citibank, NA
03.2020 - 09.2022
Credit Adviser
Citibank, NA
03.2010 - 02.2020
Bachelor of Science - Business Administration Major in Management
Polytechnic University Of The Philippines
04.2001 -
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