Van Axel Aguila
Administrative Support
Mandaue City, Province of Cebu
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Client Based
05.2022 - 03.2025
- Streamlined daily operations by managing calendars and scheduling appointments, enhancing team communication and efficiency.
- Coordinated travel arrangements and itineraries, ensuring compliance with organizational policies and optimizing resource use.
- Developed and maintained filing systems for documents, improving accessibility and retrieval processes for the team.
- Assisted in preparing reports and presentations, contributing to informed decision-making through accurate data representation.
- Trained new administrative staff on office procedures and systems, enhancing overall team performance and service delivery.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Email Support Representative
Client Based
08.2022 - 03.2024
- Resolved customer inquiries and issues via email, enhancing overall customer satisfaction and retention rates.
- Collaborated with cross-functional teams to streamline email response processes, resulting in improved efficiency and response times.
- Analyzed customer feedback trends to identify common issues, informing product improvements and service enhancements.
- Developed and maintained knowledge base articles to assist team members in providing accurate and timely support.
- Managed escalated customer issues, utilizing problem-solving skills to achieve favorable resolutions and maintain client relationships.
- Assisted in reducing response times by creating pre-written responses for frequently asked questions from customers.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
Education
Bachelor of Science - Financial Management
University of San Carlos
Cebu City, Province Of Cebu, Philippines 04.2001 -
Skills
Calendar management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Email Support Representative
Client Based
08.2022 - 03.2024
Administrative Assistant
Client Based
05.2022 - 03.2025
Bachelor of Science - Financial Management
University of San Carlos
04.2001 -