Open To Work
Van Helsen
Tubod,LAN
Work Preference
Summary
Civil engineering student skilled in transforming complex designs into sustainable infrastructure. Extensive customer service experience developed resilience, active listening, and the ability to convey technical solutions to diverse audiences, contributing to effective teamwork and project success in high-pressure environments.
Overview
1
1
year of professional experience
Work History
Call Center/Customer Service
Van Helsen
01.2024 - 01.2025
- Handled high-volume inbound and outbound calls with composure, resolved complex customer grievances, and met strict performance metrics such as Average Handling Time and customer satisfaction scores.
- Diagnosed customer issues through active listening, de-escalated tense situations, and turned frustrating experiences into positive outcomes.
- Specialized in transforming chaotic customer issues into streamlined solutions on the front lines of a busy call center.
- The role required quick thinking, endless patience, and the ability to navigate complex software while maintaining an engaging conversation.
- Working in a fast-paced call center environment was a transformative experience that built my resilience and emotional intelligence.
- Beyond mastering CRM tools and troubleshooting protocols, this role instilled in me a deep sense of empathy and patience.
- It taught me how to articulate technical solutions clearly to non-technical users, proving that effective communication is the foundational structure of any successful business operation.
Education
Bachelor of Science - Civil Engineering
Misamis University
Ozamiz City06-2030
Skills
- Customer relationship management
- Customer Engagement
- Customer Interaction
- Effective Communication
- Problem Resolution
- Teamwork
- Time Management
- Project Management
- Leadership
Languages
English
Beginner
A1
Filipino
Beginner
A1
Affiliations
- Sports coach, camp counselor, academic tutor, or youth mentor.
- Problem Solving
Accomplishments
- Bronze Medalist in Philippine Mathematical Olympic 2025
- Best in Mathematics
- Best in Arts
- Best in Science
- Top 1 Tv Broadcasting 2025
Timeline
Call Center/Customer Service
Van Helsen
01.2024 - 01.2025
Bachelor of Science - Civil Engineering
Misamis University