Summary
Overview
Work History
Education
Skills
Timeline
Generic

Van-Dunem Lopes Nechuco

Tecnologia (informática) Para Negócios
Luanda

Summary

Professional with strong background in technical support and troubleshooting, adept at resolving complex issues efficiently. Skilled in customer service, communication, and problem-solving, ensuring seamless user experiences. Valued for collaboration, adaptability, and achieving results in team settings. Expertise includes software installation, network configuration, and system maintenance, with focus on delivering high-quality service and support.

Overview

4
4
years of professional experience
5
5
Languages

Work History

ICT SERVICE DESK AGENT

Concentrix
09.2023 - Current
  • -Relations with suppliers
  • -Customer support
  • -Coaching a junior Ice Hockey team (10 hours/week)
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Provided basic end-user troubleshooting and desktop support.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Performed tests of functionality, security, and performance of different workstations and devices.

ICT SERVICE DESK AGENT

WEBHELP
09.2021 - 05.2023
  • -Relations with suppliers
  • -Customer support
  • -Coaching a junior Ice Hockey team (10 hours/week)

Education

Bachelor of Science - Computer Science

University UPG of Ploiesti
Ploieşti/ Romania
04.2001 -

Master of Science - IT For Business

University UPG of Ploiesti
Ploieşti
04.2001 -

Skills

Empathy and patience

Ticketing system expertise

Training and mentoring

Follow-up skills

Timeline

ICT SERVICE DESK AGENT

Concentrix
09.2023 - Current

ICT SERVICE DESK AGENT

WEBHELP
09.2021 - 05.2023

Bachelor of Science - Computer Science

University UPG of Ploiesti
04.2001 -

Master of Science - IT For Business

University UPG of Ploiesti
04.2001 -

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Van-Dunem Lopes NechucoTecnologia (informática) Para Negócios