Valerie Lenz E. Cambel
Manila,NCR
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Hotel industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of post-secondary education
1
1
year of professional experience
Work History
Bank Admin
Bank of the Philippine Islands
Quezon City, Metro Manila
09.2016 - 02.2017
- BPI Visayas Ave Branch Quezon City.
- Carried out day-day-day duties accurately and efficiently.
- Conducted research, gathered information from multiple sources and presented results.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Received and processed stock into inventory management system.
Customer Service Associate
BDO Greenhills Missourri
04.2018 - 09.2018
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Accessed computerized financial information to answer questions related to specific accounts.
- Provided customer records on demand, including account statements and copies of checks.
- Counted and packaged currency and coins.
- Logged cashier's checks and other transactions to maintain accuracy of account records.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Reconciled cash drawer and resolved discrepancies.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Education
Bachelor of Science - International Hospitality Management, Cruise Line Operation in Culinary Arts
01.2012 - 01.2016
With specialization in
High School Diploma - undefined
01.2009 - 01.2012
Skills
Deposit and withdrawal management
Cash counting
Transaction processing
Accounting systems and software
Compliance, banking laws and regulations
Cash handling expertise
Work order administration
Customer relationship development
Cash Handling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- TVET Qualification and Certification in Food and Beverage Services NC2”
Lyceum of the Philippines
February 26 2013
- “Hotel Immersion”
Traders HotelRoxas Boulevard, Pasay City
September 01, 2012
- “Practicum Trainee”
Crowne LegacyMontinola Street, Kisad Road,Baguio City
April-May 2015
- “TVET Qualification and Certification in Events Management NC3”
Lyceum of the Philippines
February 26 2013
- “Practicum Trainee”
Dusit Thani ManilaMontinola Street, Kisad Road,Makati CityEpifanio de los Santos Ave, Makati, 1223 Metro Manila
February-March 2016.
Timeline
Customer Service Associate - BDO Greenhills Missourri
04.2018 - 09.2018
Bank Admin - Bank of the Philippine Islands
09.2016 - 02.2017
LYCEUM OF THE PHILIPPINES UNIVERSITY - Bachelor of Science, International Hospitality Management, Cruise Line Operation in Culinary Arts
01.2012 - 01.2016
MANILA CENTRAL UNIVERSITY - High School Diploma,
01.2009 - 01.2012