Valerie Dominique Zabala

• Provide day-to-day IT Support for the organization in the area of IT Infrastructure Operations. Resolving general technology infrastructure support incidents related to endpoints and service requests logged by end users via the IT Support Services.

Asset Management

• Provide day-to-day IT Support for the organization in IT Asset Management. Resolving service requests related to IT Assets such as workstations and IT peripherals. Ensure accuracy of the IT Asset Database and manages IT assets in ISA-managed storage rooms. Supervises IT Asset Storekeepers and responds to any escalations and concerns related to IT Asset Management.

Integrated Workstation Engineer

• Provide day-to-day IT Support for the organization in the area of IT Infrastructure Operations. Resolving general technology infrastructure support incidents related to endpoints and service requests logged by end users via the IT Support Services.

• Collaborated with team members to achieve target results.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Monitored company inventory to keep stock levels and databases updated.
• Delivered services to customer locations within specific timeframes.