Uzziel Manalo

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Online Registration in Trakeeshi / Dubai Brokers for permit applications.
• Making Tenancy Contract (new/renewals).
• Handling cheques/Petty Cash and Cash from Tenants and issuing Payment Receipt Voucher.
• Keeping soft and hard copies of all documents.
• Provide assistance to 25 agents and the CEO.
• Keeping status/updates for Agent to Agent Agreements, between Buyer & Seller Agreements.

• Built long-term relationships with customers and generated referrals from existing clients.

• Maintained contact with customers throughout sales and pre-delivery process.

• Understood customer needs to craft exceptional sales journeys.

• Managed client relationships from early stages of sales process through to post-sales

• Performed sales visits to take strategic action on new business leads.

• Achieved and exceeded sales targets in line with client growth across all products and services.

• Optimised sales methods to best engage, acquire and retain customers.

• Analysed sales reports to identify trends and update strategies.

• Analysed industry and competitor trends to enhance sales strategy.

• Conducted regular market assessments to stay current on trends and maintain readiness for changes.

• Field visits and followed up afterwards. Provide quotations and make invoice accordingly.

*Assistant to the nurse. Reporting information about the patients to the nurse.

*Review directions with the nurse before giving care to the patients Performing no function or task that are not trained to do

*Perform only those functions and tasks at my job description

*Taking VS (Respiratory Rate/Temperature/Pulse *Rate/Blood Pressures) Prepare information sheets for patient's admissions at Emergency

*Changing Linens and check all the necessary Linens for bed making Provide assistance at the Linen stock room

*Provide assistance during Blood Letting with the Head Nurse and taking VS by the donors. Plottings VS on Patient charts.

• Maintained a clean, safe, and welcoming environment for clients and employees alike.
• Resolved employee conflicts and maintained a positive work atmosphere through effective communication techniques.
• Recruited talented stylists by participating in job fairs and networking within the industry.
• Established strong relationships with vendors, negotiating favorable terms and pricing for salon supplies.

• Kept client records regularly updated with detailed information on previous treatments.

• Maintained clean, tidy and sanitized workstations for minimized staff and customer risk.

• Received and collected payments from clients to track daily transactions.

• Tracked purchases and shelf stock to maintain consistent inventory.

• Upsold aftercare products to improve salon profits.

• Implemented and modified policies to improve quality standards.

• Carried out thorough client consultations to meet exact aesthetic requirements.

• Monitored expenses and revenue to manage budget needs.

• Oversaw daily operations to promote safety, cleanliness and hygiene standards.

• Maintained general appointment calendar and set shift schedules to maintain full staff.

• Designed annual marketing plan to achieve salon sales objectives.

• Directed marketing initiatives to increase business directives.

• Trained junior team members in beauty principles and specific techniques.

• Registered and updated client information on database to maintain complete records.

• Facilitated payroll tasks to provide salaries to staff.

• Offered promos and discounts to attract more clients and increase salon business.

• Collected time sheets to determine attendance and punctuality.

• Developed short-term and long-term goals for staff to maximise potential.

• Prioritized client comfort throughout treatments to encourage optimal satisfaction and repeat custom.

• Consulted with clients to understand and meet individual beauty needs.

• Coordinated with maintenance to repair or replace beauty equipment.

• Conducted evaluations to measure staff progress and performance.

• Developed fresh and creative beauty techniques to match changing industry trends.

• Worked with latest waxing and depilation techniques to remove unwanted body hair.

• Performed various facials using carefully selected products to suit individual skin needs.

• Provided various lash and brow treatments, including tinting, shaping and perming.

• Identified preferences to cut and style hair most suited to facial features.

• Advised customers on optimal products and services to support long-term beauty goals.

• Organized and maintained filing system for easy staff access.

• Welcomed arriving visitors and directed to appropriate meeting rooms.

• Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.

• Followed written and verbal procedures, completing tasks with accuracy and efficiency.

• Direct report to the General Manager, Set up meetings.

• Providing administrative support to ensure efficient operation of the office.

• Responsible for a variety of administrative and clerical tasks, such as handling phone calls and mail, greeting clients and updating records.

• Enforce contracts made with suppliers, customers, contractors & employees

• Prepare and maintain Contract documents, prepare quotations, Making Agreements, Warranty Certificate (Green Building/SEWA letters

• Preparing Material Submittals / Transmittals / Pre-Qualifications to the Main Contractors for Consultants approval. Keep safe of contact for the clients and suppliers.

• Giving full assistance to all the Site/Technical & Project Engineers. Supports managers and employees through a variety of tasks related to organization and communication.

• Responsible for confidential and time sensitive material. Responsible for Internal & External Documentation's to all office employees and Site labourers

• Coordinates with the immediate superiors for any project concern issues Set and arrange project site meetings with contractors and clients

• Personal Assistant for MD.

• · Manage calendar, meetings, travels & important reminders for Managing Director.

• · Making Project Reports for MD's presentations through PowerPoint. Marketing/cold calling. Making quotations. File Management Records (Vehicles

/ Licenses / Service Agreements/Tenancy Contracts)

• · Receiving incoming & outgoing calls. Making quotations.

• · Serving refreshments to the visitors. Escorting them to recipients' office. Coordinates and maintain records for staff, office stationery, keeping office keys and handling Petty cash.

· Assist in resolving any administrative problems.

• · Provide general administrative and clerical support, email correspondence, reports, drafts, memos and emails.

• · Arranging, maintaining stocks and issuing Uniforms for security guards.

• · Attending Client meetings outside with Operation Manager-Security divisions and taking minutes of meeting. Conducting/Screening interviews for job applicants. Cheque collections & Invoice delivery.

• · On scheduled to Zajel courier of passports collection for Visa stamping & renewals. Responsible for all employee's passport keeping.

• · Looking after employees Health/Company vehicle insurance, Emirates ID, and all applications (Leave vacations, Fire Fighting-Safeer, POD- People of Determination, SIRA fitness training's and DPS cards.

• · Providing support to Security Manager and its operations, on up-to- date documents of all Security guards personal files & on SIRA portal.

• Email Correspondence.

• On up to date Checking of Balance Operators every time and update the Back Office.

• Interact with the Company's customer and give support through Skype chat with all operators. Updating the top Operators and Checking the Manage Engine and Kiosk site.

• Updating the Daily Task files and keeps the record of it.

• Handling operator's inquiries and giving support for technical issues and troubleshooting

• Handling reports from different Game Platforms.

• Push notifications when there is maintenance and notify all the operators by sending thru Emails & Skype. Update the Report for Cyber Boss. Calculations using Pivot Table & V- look up.

• Dealing with South East Asia market especially Chinese clients. Reporting to the MD for any important matter related to notifications, technical issues about game platforms.

• Working on 3 shifting schedules each month (Morning 7am-3pm, Midnight 3pm-11pm, and Graveyard 11pm-7am).

• Handling Reception. Reporting directly to the Admin Manager.

• · Provide inside support to all sales and medical representatives. Performs a variety of clerical tasks and responsible for answering all incoming calls.

• · Provide customers with a brief explanation of the products and services the firm offers.

• · Hands deliver each piece directly its respective recipient and place the parcels in an appropriate interoffice mail slot. Signs for priority or any packages as they arrive.

• · Maintaining employee files and the HR filing system. Updating of contact lists & maintaining office supplies. Executes telephone brigading for scheduling of applicants for possible screening; interviews

• · Post openings through online job posting, online free job posting in government sites, and newspaper advertisements. Performs other duties as may be required by immediate superior.

• · Conduct regular follow-up for monthly cheque collections/overdue payments of all the clients we are dealing. (Pharmacy and Hospitals all over UAE).

• · Keeping, maintaining and organizing all the important files and documents for the entire (5) companies such as: Company trading/commercial license, Memorandums/Tenancy Contracts/ Dubai Chambers / Share Certificates.

• · On update with the entire employee's passport & visa expirations/contracts/id's & licenses.

• · Keeping all the L.P.O from the clients for filings as for references. Forwarding & getting orders from Pharmacy & Hospitals.

• · Calculating Sales people & Medical Representatives monthly expenses

• Greet visitors and customers. Answer the phone and screen calls. Take down and forward messages Handling cash register. Attending client inquiries about

the service.

• · Provide information (e.g. brochures, pamphlets) Setting appointments, filing, and records keeping. Serving refreshments and keeping the reception area tidy.

• · Responsible to give information on how to care hairs and skin.

• · Responsible for maintaining and checking the stocks/items (e.g. expired products or non-stocks products). Taking & ordering products from the supplier (MADI international/NAZIH).

• · Depositing money to the Bank on a weekly basis income. Apply hair colors/waxing/threading/doing nails/facials.

• · Has the ability to perform basic hair styling/straightening & curling hairs/braiding.

• · Facial & Massage Therapist. All-rounder Beautician. Attending events yearly for “Beauty World Middle East”.

• · Selling beauty products (Depelive / Essie / OPI / Kryolan / Thalgo)