Ursula Bicaldo

• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Counted cash drawers and made bank deposits.
• Collaborated with management to establish branch goals, developing strategies to achieve them.
• Examined tellers' reports of daily transactions for accuracy.
• Conducted regular performance evaluations for teller staff, identifying areas for improvement.
• Streamlined branch operations for improved customer satisfaction by optimizing teller schedules and reducing wait times.
• Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
• Coordinated with other departments to address complex customer issues, resulting in timely resolution.
• Conducted thorough audits of teller drawers and vaults, ensuring accuracy and adherence to compliance standards.
• Reduced errors by implementing strict audit procedures and monitoring daily transactions.
• Fostered culture of excellence, setting clear expectations and providing support for team development.
• Increased team productivity with regular coaching and performance feedback sessions.
• Cultivated team-oriented environment, encouraging collaboration and shared responsibility for meeting branch goals.
• Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
• Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
• Ensured accurate record-keeping by diligently reviewing transaction reports and making necessary adjustments.
• Implemented new cash handling procedures to minimize discrepancies, ensuring audit compliance and financial integrity.
• Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
• Managed teller schedules, ensuring adequate staffing levels during peak business hours.
• Boosted overall branch performance by developing strong relationships with customers and providing personalized service.

• Maintained filing system and organized customer documents for easy retrieval of information.
• Enhanced office organization with regular maintenance of files, records, and supplies inventory.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
• Assisted in budget preparation to ensure financial efficiency within department.
• Optimized office space usage, arranging workstations to maximize productivity.
• Enhanced customer service with timely and accurate information when handling inquiries.
• Improved response times to customer inquiries, implementing new filing system for quicker access to information.

Assist customers thru bill inquries.

Transferred calls to designated department.

Endorsed calls to the respected teams based on their complaints.

Assist customers for the application status new connection, reconnection and termination of service.

Encode field representative finding during visit.

Verified customer data and update field order details based on the reports given by the linemen and field representive.

Encode disconnected and reconnected service.

Encode mtr reading.

Encode resolved Field Orders and update the status of the account in the system