Unica Joan Marie Cano
Customer Service Representative
Baliuag
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Customer Service Representative position. Ready to help team achieve company goals.
Personable and dedicated with extensive experience in BPO industry. Solid Team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialising in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationship, cultivating partnership and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
SpiCrm { INspiro)
01.2017 - 09.2017
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Assisted in fulfillment of customer orders placed in person, via email online and by telephone.
- Developed rapport with customers through active listening skills,to handle concern quickly and escalated leading to positive feedback from clients, and earned reputation for consistently exceeding sales goals.
- Handled customer inquiries,suggestions courteously and professionally.
- Investigated and resolved customer inquiries and complaints quickly.
- Generating revenue by achieving the sales targets set by managers, And increase margins by negotiating with customers and offering value-added solutions.
Bartender/ DJ Club/ Singer
Mr.Kim's Agency
03.2009 - 11.2011
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Greeted and seated guests to establish prompt, high quality services.
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Proactively addressed potential conflicts or disturbances among patrons, Upheld high standard of cleanliness and safe atmosphere for all guests.
- Optimized customer experience, serving each guest with sincere, positive and enthusiastic attitude.
Service Crew and Cashier
Waffle Time Inc.
01.2006 - 03.2007
- Maintain inventory and order supplies as needed Ensure food safety standards are met to provide excellent customer service
- Addressed customer needs and made product recommendations to increase sales. Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bachelor of Science - Computer Technician
Notre Dame of Greater Manila
Madre Ignacia Caloocan City 04.2001 -
Skills
Appointment Scheduling
Customer Complaint Management
Team Leadership
Public Speaking
Active Listening
Reading
By reading it helps my personal communication skills that gets my mind working across in different areas, such us analytical abilities, stimulate memories, even broaden my imagination and creativity which makes me more empathetic and knowledgeable, It imparts good value to me whether i do read religious or secular text that comes in various cultural perspectives and ways of life. Personally it really helps reduce stress level in me.
Timeline
Customer Service Representative
SpiCrm { INspiro)
01.2017 - 09.2017
Bartender/ DJ Club/ Singer
Mr.Kim's Agency
03.2009 - 11.2011
Service Crew and Cashier
Waffle Time Inc.
01.2006 - 03.2007
Bachelor of Science - Computer Technician
Notre Dame of Greater Manila
04.2001 -