UJI GORPIO

Delivering prompt and courteous customer service by addressing inquiries related to group bookings.

Overseeing and reviewing all incoming communications and support cases specific to the U.S. market.

Managing customer concerns, and ensuring accurate processing of booking requests and related transactions.

• Providing customer support and replying to customer queries.
• Handling customer complaints and processing of bookings and transactions.
• Monitoring and checking all incoming emails regarding group bookings.

• Checking, Printing and Consolidation of all Purchase Orders from National Bookstores Nationwide also SM Supplies Station and Other Individual Accounts.
• Coordinating with Merchandisers and Branch Managers.
• Monitoring and Checking of all Incoming emails.
• Directly reporting to the General Manager.
• Responsible to checking of Stocks of all Non-trade items.
• Follow up delivery schedule to suppliers.
• Checking of delivered materials by supplier.
• Preparation of letters, Quotations, Reports and other typing jobs.
• Perform Other Computer Troubleshooting.

• Directly reporting to the Vice President and General Manager.
• Overall Monitoring Scope of Work at Office and all Project Sites.
• Checking, Printing & Consolidation of all incoming emails.
• Preparation of letters, Quotations, Reports and other typing jobs.
• Responsible in Handling tenant concern & follow up collections.
• Responsible for assisting the HR Officer with any given human resources matters & providing an effective and comprehensive.
• Prepares weekly report for all out-of-town projects.