Tyronne Formalejo
Naga City
Summary
A highly skilled Technical Support and Data Management Professional with over 7 years of experience in troubleshooting, customer service, and data accuracy. Experienced in resolving technical issues, handling customer inquiries, and ensuring efficient data processing. Strong problem-solving abilities, attention to detail, and a commitment to delivering high-quality support and improving operational efficiency in fast-paced environments.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Data Entry Associate / Quality Assurance (QA)
Bold Business Inc.
10.2022 - 02.2025
- Company Overview: US Based (Remote)
- Entered, updated, and maintained accurate data in company databases and systems
- Reviewed and verified information to ensure accuracy and completeness
- Identified and corrected errors, inconsistencies, and duplicate records
- Conducted quality checks to maintain data integrity and compliance with company standards
- Collaborated with teams to streamline data processes and improve efficiency
- US Based (Remote)
Appointment Setter / Cold Caller
Cyberbacker
05.2022 - 09.2022
- Company Overview: US Based (Remote)
- Developed and maintained a pipeline of potential clients through cold calling and outreach efforts
- Conducted follow-ups to nurture leads and provide necessary information or documents
- Communicated effectively to understand client needs and present company services
- Scheduled appointments and meetings between potential clients and the sales team
- US Based (Remote)
Technical Support Representative
Quantrics Enterprises Inc.
08.2018 - 01.2022
- Troubleshot and resolved technical issues related to TV, internet, and home phone services
- Guided customers through step-by-step troubleshooting for connectivity, signal, and hardware problems
- Diagnosed and fixed network outages, slow internet speeds, and service disruptions
- Processed account updates, service activations, and billing inquiries
- Ensured a positive customer experience through excellent service
Technical Support / Customer Service Representative
Sutherland Global Service
08.2016 - 07.2018
- Assisted customers with installing, activating, and updating antivirus software
- Troubleshot and resolved virus, malware, and security threats affecting devices
- Provided support for subscription renewals, account setup, and billing inquiries
- Educated customers on best practices for online security and threat prevention
- Escalated complex security issues to higher-level support when necessary
Education
Bachelor of Science - Information Technology
University of Nueva Caceres
06.2015 - 05.2016
Skills
Troubleshooting
Personal Information
- Place of Birth: Naga City
- Date of Birth: 12/30/93
- Gender: Male
- Nationality: Filipino
- Marital Status: Married
Timeline
Data Entry Associate / Quality Assurance (QA)
Bold Business Inc.
10.2022 - 02.2025
Appointment Setter / Cold Caller
Cyberbacker
05.2022 - 09.2022
Technical Support Representative
Quantrics Enterprises Inc.
08.2018 - 01.2022
Technical Support / Customer Service Representative
Sutherland Global Service
08.2016 - 07.2018
Bachelor of Science - Information Technology
University of Nueva Caceres
06.2015 - 05.2016
Similar Profiles
Jerrylson GodoyJerrylson Godoy
Data Enrichment Associate (Medallion) at Bold business PHData Enrichment Associate (Medallion) at Bold business PH
Arturo PirajanArturo Pirajan
Customer Service Representative at Bold BusinessCustomer Service Representative at Bold Business
Brandon ConnorBrandon Connor
Director of Operations at Bold BusinessDirector of Operations at Bold Business