TYRONE JOSEPH GO
IT Associate
Summary
Versatile IT Associate with more than 5 years in operating system, hardware and software troubleshooting, network configuration, and user assistance. Detail-oriented and systematic with organized approach and positive attitude. Eager to contribute to team success and further develop professional skills.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
Work History
IT Associate (Technical Support)
Immigration Network Services (INS), Inc.
09.2019 - 04.2025
- Provided exceptional Tier 1/2 technical support to employees and customers across eight (8) branches experiencing hardware or software issues through phone, email, and chat support channels, reducing on-site visits and associated costs.
- Led system upgrades and deployments, including file cleanups, system backups, and managing hardware, software, and cloud services.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Optimized application and operating system performance through thorough testing, bug identification, and resolution efforts.
- Implemented remote assistance tools, enabling faster diagnosis and resolution of complex client issues.
- Streamlined IT processes by implementing automation solutions, resulting in increased overall efficiency.
- Implemented cloud-based solutions for secure data storage and seamless accessibility across devices.
- Managed vendor relationships to negotiate favorable terms for hardware procurement and service contracts.
- Regularly updated and maintained website content to keep it accurate, relevant, and in line with our brand standards, ultimately improving user experience and site performance.
Education
Bachelor of Science - Information Technology (BSIT)
Phinma - University of Pangasinan
Pangasinan04-2019
Skills
- Microsoft office suite (Excel, PowerPoint, Outlook)
- Google Workspace (Docs, Sheets, Slides)
- Microsoft 365 (SharePoint)
- Operating systems (Windows, Mac)
- System configuration
- Hardware and software installation/troubleshooting/maintenance/upgrades
- Remote desktop support (Anydesk)
- Active Directory management
- Network configuration/troubleshooting (IP/LAN/DNS)
- Network cabling
- Web development (PHP, Html, CSS)
- CMS Management and development (Wordpress, Wix)
- Data entry
- Staff training
- Cloud storage
Core Copetencies
- Strong work ethic
- Strong organizational Skills
- Adaptability
- Process improvement
- Multitasking
- Strong Documentation Skills
- Collaboration
References
These shall be furnished upon request.
Training
National Telecommunication Commission - CAR (OJT - Technical Support) Dec 2018 – Mar 2019
Timeline
IT Associate (Technical Support)
Immigration Network Services (INS), Inc.
09.2019 - 04.2025
Bachelor of Science - Information Technology (BSIT)
Phinma - University of Pangasinan
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