Hi, I’m
Tyrone Hao
Manila
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
21
years of professional experience
Work History
Tagaytay Wingate Manor
Hotel Operations Manager
01.2021 - 12.2024
Job overview
- Enhanced guest experiences by regularly updating amenities, facilities, and services based on customer feedback.
- Developed and maintained strong relationships with vendors, negotiating favorable contracts for goods and services.
- Facilitated seamless communication between departments to enhance overall efficiency and effectiveness.
- Reduced operational costs by streamlining processes and optimizing resource allocation.
- Incorporated sustainable practices into daily operations, reducing environmental impact without sacrificing quality or service levels.
- Improved guest satisfaction by implementing efficient operational processes and enhancing staff training programs.
- Coordinated with sales teams to develop targeted promotional campaigns for increased bookings during off-peak seasons.
- Conducted regular performance evaluations of staff members, providing constructive feedback for continuous improvement.
- Managed daily hotel operations, ensuring smooth functioning and excellent customer service.
- Optimized inventory management systems to reduce waste while maintaining property standards.
- Oversaw financial management, including budgeting, forecasting, and cost control measures to maximize profitability.
- Implemented innovative marketing strategies to increase occupancy rates and revenue generation.
Zenrooms Service Inc.
Hotel Operations Manager
10.2019 - 12.2020
Job overview
- Enhanced guest experiences by regularly updating amenities, facilities, and services based on customer feedback.
- Facilitated seamless communication between departments to enhance overall efficiency and effectiveness.
- Improved guest satisfaction by implementing efficient operational processes and enhancing staff training programs.
- Coordinated with sales teams to develop targeted promotional campaigns for increased bookings during off-peak seasons.
Tagaytay Wingate Manor
Food and Beverage Manager
03.2013 - 08.2019
Job overview
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
Bahay Financial Services, Inc.
Property Sales Officer
08.2008 - 02.2013
Job overview
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about Foreclosed Properties.
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
Metrobank Card Corporation
Collections Agent
10.2003 - 01.2007
Job overview
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Counseled debtors on payment options and arranged installment agreements.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
Education
La Salle GreenhillsMandaluyong City, Metro Manila, Philippines
High School Diploma
Jose Rizal University - College of LawMandaluyong City, Metro Manila, Philippines
J.D. from Law
05-2027
De La Salle University - College of Saint BenildeManila, Metro Manila, Philippines
Master of Science from Hotel, Restaurant, Institution Management
10-2003
Skills
- Front office operations
- Menu development
- Sales planning
- Payment arrangement
- Account management
- Guest relations management
- Customer service
Languages
English
Advanced (C1)
Chinese (Cantonese)
Beginner (A1)
Spanish
Elementary (A2)
Timeline
Hotel Operations Manager
Tagaytay Wingate Manor
01.2021 - 12.2024
Hotel Operations Manager
Zenrooms Service Inc.
10.2019 - 12.2020
Food and Beverage Manager
Tagaytay Wingate Manor
03.2013 - 08.2019
Property Sales Officer
Bahay Financial Services, Inc.
08.2008 - 02.2013
Collections Agent
Metrobank Card Corporation
10.2003 - 01.2007
La Salle Greenhills
High School Diploma
Jose Rizal University - College of Law
J.D. from Law
De La Salle University - College of Saint Benilde
Master of Science from Hotel, Restaurant, Institution Management
Similar Profiles
Mikel ArrietMikel Arriet
General Manager at Anya Resort TagaytayGeneral Manager at Anya Resort Tagaytay
Arianne Ray BertolanoArianne Ray Bertolano
Head Nurse at Department of Health - Tagaytay Treatment and Rehabilitation CenterHead Nurse at Department of Health - Tagaytay Treatment and Rehabilitation Center
Showmie TabangayShowmie Tabangay
Office Administrator at Horizons Place TagaytayOffice Administrator at Horizons Place Tagaytay