RONALD C. SEGUNDO

• Identified needs of customers promptly and efficiently most especially supervisor calls.
• Worked with cross-functional teams to achieve goals.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.

• Responsible for assisting new hires in listing, checking sales report, payouts, etc. of ebay sellers.
• Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
• Provided expert guidance on product knowledge and customer service strategies.
• Developed training materials to enhance team performance and knowledge retention.

Outbound and Inbound Calls (CARE & Escalations)

• Handled Supervisor and Managerial calls.
• Assisting CSPs Concerns regarding Client Issues
• Provided exceptional customer support through chat interactions.
• Managed customer accounts and updated information in the database.
• Handled escalated complaints to ensure customer satisfaction and retention.

• Coordinated daily operations to ensure efficient service and product availability.
• Managed scheduling of team members to optimize shift coverage and productivity.
• Trained staff on customer service standards and operational procedures.
• Resolved customer complaints promptly to enhance satisfaction levels.
• Implemented quality control measures for food safety and product consistency.
• Assisted in inventory management and stock replenishment processes.
• Coordinated the implementation of new processes and systems to improve overall operations.
• Collaborated with franchise leadership on promotional campaigns and initiatives.
• Reviewed employee performance regularly providing feedback to help them reach full potential.