Jerome Babasa
Business Administration Major In Marketing
Makati City, Metro Manila
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Cognizant Technology Solutions, CTS
09.2018 - Current
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Education
Bachelor of Science - Business Administration And Management
Institute of Creative Computer Technoly Colleges ( ICCT)
Cainta, Province Of Rizal, Philippines12-2018
Skills
Customer service
Customer relationship management
Data entry
Customer communications
Quality assurance
Interpersonal skills
Product knowledge
Training experience
Performance improvement
Documentation and reporting
Microsoft office
Professionalism
Timeline
Call Center Representative
Cognizant Technology Solutions, CTS
09.2018 - Current
Bachelor of Science - Business Administration And Management
Institute of Creative Computer Technoly Colleges ( ICCT)
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