Twincle Dizon
Agent
Angeles City
Summary
Dynamic Call Center Representative with Alorica, skilled in customer service optimization and technical support. Achieved significant reductions in call handling time while enhancing customer satisfaction. Proven ability to manage high call volumes and foster strong client relationships, driving brand loyalty through exceptional service and effective problem resolution.
Work History
Call Center Representative
Alorica
03.2014 - Current
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Service Call Center Agent
Iqor
Clark
07.2019 - 10.2019
- Provided constructive feedback to management regarding system improvements, leading to enhanced efficiency within the department as a whole.
- Built rapport with customers and followed up with clients to confirm address of concerns.
Call Agent
TaskUs
Clark
06.2016 - 10.2017
- Built strong customer relationships with empathetic communication and active listening skills.
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
- Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
Education
B.S. Agricultural - Animal Science
UNDERGRADUATED
Secondary -
Elamentary -
Skills
Customer service optimization
Number WPM
Technical Support
Customer Relationship Management
Call center operations
Customer support
Customer service
Phone number
0970 824 9267