Tweetie Tunacao
Mandaue City, Province Of Cebu
Summary
Dynamic professional with a proven track record in strategic planning and execution, notably at Strategic Office Support. Excelled in roles requiring critical thinking, effective communication, and healthcare regulatory compliance. Achieved significant improvements in operational efficiency and customer satisfaction. Skilled in research, data analysis, and fostering teamwork.
Overview
9
9
years of professional experience
Work History
Healthcare Associate
Strategic Office Support
12.2023 - Current
- Supported clinical research initiatives by collecting data, maintaining records.
- Ran order listing reports in every facilities to check possible orders.
- Make a thorough check with the assessments and orders if they are billable or not.
- Checking the insurance if products requested are payable by insurance.
Shopkeeper
RaroFried Chicken Ltd. 2000
10.2022 - 10.2023
- Managed daily operations, ensuring a clean, organized, and efficient store environment.
- Kept sales receipts and maintained accounting records.
- Assisted customers by answering questions and suggesting merchandise.
- Tagged merchandise and neatly stocked on shelves and display areas.
- Maintained detailed records of inventory levels, placing orders as needed to ensure optimal stock availability at all times.
- Implemented marketing strategies to attract new customers and increase overall revenue.
- Trained new employees on store procedures, policies, and excellent customer service techniques.
Talent Acquisition Specialist
Raso Solutions
05.2022 - 09.2022
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Provided regular updates on talent acquisition performance metrics to senior leadership, supporting data-driven decision-making and continuous improvement efforts.
Billing Associate
Curogram
02.2021 - 04.2022
- Improved accuracy of medical billing by reviewing patient records and conducting regular audits.
- Maintained strict compliance with HIPAA regulations by safeguarding sensitive patient information during the billing process.
- Collaborated effectively with healthcare providers to ensure proper coding and documentation for accurate reimbursement.
- Enhanced revenue recovery through diligent follow-up on denied or underpaid claims.
- Contributed to team success by actively participating in brainstorming sessions aimed at identifying areas for improvement within the billing department processes.
Telemarketing Officer
Nissan Cebu Central
11.2019 - 06.2020
- Called all customer who purchased Unit to remind them for their next or first Service lists from the Sales team.
- Upsell products and services to enhance their driving cars.
Customer Relations Officer
Toyota Mandaue South, Cebu
04.2019 - 09.2019
- Actively listened to customers'' feedback and communicated their needs to the management team, leading to targeted improvements.
- Managed customer relations on ongoing basis to maximize customer retention.
- Maintained statistical database of customers using Powerpoint for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
Purchasing Officer | Working Student
Asian College of Technology
10.2016 - 11.2018
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Fostered strong relationships with internal stakeholders by providing timely updates on procurement activities and addressing any concerns promptly.
- Negotiated favorable payment terms with suppliers, resulting in improved cash flow management for the company.
- Streamlined procurement processes for increased efficiency and cost savings by implementing effective negotiation strategies.
- Evaluated potential suppliers based on their ability to meet delivery deadlines, product quality standards, and pricing competitiveness.
Customer Service Representative
Techmahindra Vcustomer
10.2015 - 10.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Hospitality Management
Asian College of Technology
Corner Leon Kilat, P. Del Rosario St., Cebu City10-2018
Skills
- Patient education and advocacy
- Effective communication
- Strategic planning and execution
- Research and data collection
- Data entry and analysis
- Critical thinking and problem solving
- Healthcare regulatory compliance
- Strong interpersonal skills
- Time management
- Teamwork
- Excellent communication
Timeline
Healthcare Associate
Strategic Office Support
12.2023 - Current
Shopkeeper
RaroFried Chicken Ltd. 2000
10.2022 - 10.2023
Talent Acquisition Specialist
Raso Solutions
05.2022 - 09.2022
Billing Associate
Curogram
02.2021 - 04.2022
Telemarketing Officer
Nissan Cebu Central
11.2019 - 06.2020
Customer Relations Officer
Toyota Mandaue South, Cebu
04.2019 - 09.2019
Purchasing Officer | Working Student
Asian College of Technology
10.2016 - 11.2018
Customer Service Representative
Techmahindra Vcustomer
10.2015 - 10.2016
Bachelor of Science - Hospitality Management
Asian College of Technology
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