Tushar Chatterjee
Summary
Project Management experience in ITSM & CSM. I hold 12 years of experience managing global programs across diverse sectors - Cloud, Web Security, Digital Marketing, E-commerce, Content Moderation for major clients - Google, Microsoft, and Nationwide Insurance. Proficient with principles of Linear and Agile project management while utilizing Data Analytics tools such as Looker Studio and Google Plx. Adept in identifying transformational opportunities by leveraging GenAI and training ML models. I am PGP certified in Digital Marketing from XLRI, Jamshedpur and Advanced Management from IIM-Kozhikode.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
Cognizant
03.2021 - Current
- Program Lead for a $3.8mn Google account of 110 billable headcount
- Managed 9 global locations while cross-collaborating with Operations, Quality, Training, and Process Excellence departments
- As Project Manager, I led Quarterly Business Reviews (QBRs) and have ensured 3-year consecutive PCSAT
- Provided HC benefit of ~$240k in 2025 and ~$172k in 2023 through implementation of GenAI tools, upskilling & cross-skilling, and dashboard setup
- Adept at using Data Analytics tools such as Looker Studio and leveraging SQL for optimizing performance metrics and elevating reports
Team Lead
Accenture
02.2017 - 03.2021
- Managed a 60 member web analyst team for Google Chrome Web Store
- Worked extensively on AIML based signals to help strengthen for bug triaging and identifying abuse patterns
- Previously, also managed Google YouTube Partners Program with 45 direct reportees from a team of 240 billable HC
- Prior to this, led a team of 3 digital marketers audit team for Google Customer Success Acceleration
Project Engineer
Wipro
03.2014 - 02.2017
- Independently led a team of 30 HC for Google Shopping Data Quality Operations
- Created a Google Sheet Macro to automate email responses that improved TAT by ~16%
- Ensured consistent SLAs which helped absorb a 15 HC team for policy enforcement
- Later, transferred to Microsoft Service Engineering Desktop-Tier 2 program as a Project Engineer
Risk Investigator
Amazon
08.2012 - 05.2013
- Buyer Risk Investigator (BRI) for Transactional Risk Management Services (TRMS)
- Shared multiple methods of fraud detection and pattern prior to the launch of Amazon India in 2013
- Winner of multiple queues bashes during peak season in 2012
Education
Professional Certificate Program - Advanced Management
Indian Institute of Management Kozhikode
Kozhikode, India01.2023
Bachelor of Technology (B.Tech.) - Electrical, Electronics and Communications Engineering
Jawaharlal Nehru Technological University
Hyderabad, India01.2012
Skills
- Project management
- Data analytics
- Contract management
- Google Vertex AI
- Client engagement
Certification
- Scaled Professional Scrum. Scrum Org
- Google Cloud Data Analytics Certificate. Google Cloud
- Lean Six Sigma Certification. Wipro | Accenture | Cognizant
- Executive Digital Marketing. XLRI, Jamshedpur
Awards
Gawad Silab | Cognizant | 2025, SDM Townhall | Cognizant | 2024, Annual Day | Accenture | 2021
Hobbies and Interests
Travel | Visited 15 countries & 15+ Indian states, Tutor | Digital Marketing for a small institute
Accomplishments
- Oversaw migration of 14 HC from 6 high cost global locations leading to $1.1mn annualized savings
- Worked with PEX and Developers to implement a Chat BOT in Google Vertex AI which led to 7% reduction in case inflow
- Exhaustive capacity planning and post-mortem through Data Analytics helped identify new scope of work worth $345k
- Proactive detection helped in escalation mitigation of ~$1bn of Google sellers' attainment value
Timeline
Service Delivery Manager
Cognizant
03.2021 - Current
Team Lead
Accenture
02.2017 - 03.2021
Project Engineer
Wipro
03.2014 - 02.2017
Risk Investigator
Amazon
08.2012 - 05.2013
Professional Certificate Program - Advanced Management
Indian Institute of Management Kozhikode
Bachelor of Technology (B.Tech.) - Electrical, Electronics and Communications Engineering
Jawaharlal Nehru Technological University
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