Tseka Ablao
Site Coordinator
Pasig
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Site Coordinator
TSM
01.2023 - Current
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
Quality Analyst
HCL Tech
08.2022 - 01.2023
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Participated in departmental meetings to establish short- and long-term strategy.
- Implemented test scripts and recorded results.
Quality Analyst
Energy Australia - Utililities B2B & B2C Sales
02.2016 - 08.2022
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Edited, proofed and critiqued internal documents to improve clarity.
- Liaised with vendors and end-users to uncover system optimization opportunities.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Participated in departmental meetings to establish short- and long-term strategy.
Quality Analyst
AFNI
10.2013 - 02.2015
- Liaised with vendors and end-users to uncover system optimization opportunities.
- Participated in departmental meetings to establish short- and long-term strategy.
- Analyzed quality and performance data to support operational decision-making.
Collections Agent
NCO
06.2012 - 10.2013
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Directed day-to-day collections functions.
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
Education
Diploma in Culinary Arts & Technology Management - Culinary
Center For Culinary Arts
06.2015 - 06.2017
Bachelor of Science - Human Resources Development
Lipa City Colleges
06.2012 - 05.2013
Skills
Property Management
Report creation
Compliance Monitoring
Staff Management
Preventive Maintenance
Payment Collection
Maintenance knowledge
Exceptional oral and written communication skills
Maintenance Coordination
Timeline
Site Coordinator
TSM
01.2023 - Current
Quality Analyst
HCL Tech
08.2022 - 01.2023
Quality Analyst
Energy Australia - Utililities B2B & B2C Sales
02.2016 - 08.2022
Diploma in Culinary Arts & Technology Management - Culinary
Center For Culinary Arts
06.2015 - 06.2017
Quality Analyst
AFNI
10.2013 - 02.2015
Collections Agent
NCO
06.2012 - 10.2013
Bachelor of Science - Human Resources Development
Lipa City Colleges
06.2012 - 05.2013
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