Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Troy Franklin MAGSISI

NETWORK ENGINEER SUPERVISOR
Taytay, Province Of Rizal

Summary

Dynamic Network Supervisor with a proven track record at Sterling Global Call Center Inc. Skilled in enhancing network security and performance through robust firewall management and proactive troubleshooting. Demonstrates strong team leadership and effective communication, successfully implementing secure VPN solutions and optimizing network infrastructure to minimize downtime and improve efficiency.

Results-oriented IT professional with solid track record in network supervision and team coordination. Known for optimizing network performance and ensuring high availability of systems. Collaborates effectively with team members and adapts to changing technological demands, leveraging skills in network configuration and problem-solving.

Overview

10
10
years of professional experience
2
2
Certifications
1
1
Language

Work History

Network Supervisor

Sterling Global Call Center Inc.,
Pasig
08.2019 - Current
  • Maintained compliance with industry regulations by conducting regular security audits and adjusting policies as needed.
  • Collaborated with IT team to design, plan, and deploy innovative network infrastructure solutions.
  • Minimized risks associated with remote access by establishing secure VPN connections for offsite employees.
  • Reduced network downtime with proactive monitoring and swift issue resolution.
  • Enhanced security by implementing robust firewalls, intrusion detection systems, and encryption protocols.
  • Developed comprehensive documentation for network topology, policies, and procedures to maintain consistency across the organization.
  • Improved network efficiency by implementing upgrades, optimizations, and maintenance procedures.
  • Identified and immediately resolved issues with network devices.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Implemented and maintained virtual private networks.

Network Administrator

Sterling Global Call Center Inc.,
Pasig
07.2015 - 08.2019
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
  • Reduced downtime with proactive identification and resolution of IT issues.
  • Optimized network performance, conducting regular audits to identify and rectify bottlenecks.

Education

Bachelor of Science - Computer Engineering

Technological Institute of The Philippines
Quezon City, Philippines
04.2001 -

Skills

Network troubleshooting

Network monitoring tools

Network security management

Team leadership qualities

Continuous learning mindset

VPN implementation experience

IP address management

Effective communication

Project management capabilities

Routing protocols expertise

IP addressing and subnetting

Firewall management

Certification

CCNP - Cisco Certified Network Professional

Timeline

Network Supervisor

Sterling Global Call Center Inc.,
08.2019 - Current

CCNP - Cisco Certified Network Professional

03-2018

Network Administrator

Sterling Global Call Center Inc.,
07.2015 - 08.2019

CCNA - Cisco Certified Network Associate

03-2015

Bachelor of Science - Computer Engineering

Technological Institute of The Philippines
04.2001 -

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Troy Franklin MAGSISINETWORK ENGINEER SUPERVISOR