Troy Estipona
Pasay City
Summary
Results-driven Assistant Team Lead with a robust background in managed services and cloud engineering. Experienced in overseeing technical support teams, ensuring efficient delivery of services, and enhancing client satisfaction. Proficient in Identity and Access Management (IAM) using SailPoint IdentityNow, with hands-on experience in deploying and managing Desktop-as-a-Service (DaaS) solutions. Skilled in providing onsite and remote support, troubleshooting complex issues across diverse applications, and generating analytical reports from network devices. Demonstrated expertise in utilizing tools such as Kaseya VSA and Sophos Central to optimize operations and improve security protocols. Strong communicator with a proven ability to mentor team members, foster collaboration, and drive continuous improvement initiatives within the organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Team Lead - MSP
Microgenesis Business Systems Inc.
04.2021 - Current
- Project: The Medical City – Ortigas
- Duration: May 24, 2021 – October 20, 2022
- Responsibilities included deploying and configuring All-in-One (AIO) desktops and laptops as Desktop-as-a-Service (DaaS) units. Managed Kaseya VSA and Sophos Central, providing onsite support exclusively for DaaS units.
- Project: Deployed at Maya Philippines Inc.
- Duration: Handling SailPoint IdentityNow since November 16, 2022 - Present
- Responsibilities involve managing Identity and Access Management (IAM) and Role-Based Access Control (RBAC) using the SailPoint IdentityNow platform for access provisioning.
- Established access profiles and roles within SailPoint's production and development environments. Monitored joiners, movers, and leavers at Maya Philippines Inc. and MayaBank Inc.
- Managed error codes in SailPoint's Virtual Appliances (VAs), IQService Server, and onboarded sources in both production and development tenants.
- Assisted the Information Security team in creating campaigns for access certification related to SailPoint IdentityNow for employee access reviews.
- Actively raised tickets for maintenance, downtime, or issues encountered within SailPoint IdentityNow.
Desktop Support Engineer
Phil-Data Business Systems, Inc
01.2021 - 04.2021
- Project: Cebu Pacific Air
- Project Duration: January1,2021 – Present
- (Same task and responsibilities as my position back at I-Tech Global Business Solutions, Inc.)
Desktop Support Engineer
I-Tech Global Business Solutions, Inc.
10.2019 - 12.2020
- Project: Cebu Pacific Air
- Project Duration: October17,2019 – December31,2020
- Deployed as Onsite IT Engineer at Cebu Pacific Air, Inc
- Assist end user’s service request for their day-to-day productivity
- Monitor company’s flight locator and parking status of Aircrafts
- Manage podium movements requested by terminal managers and duty supervisors
- We do remote support for domestic and regional workstations
- Perform printer troubleshooting and replacing toners, imaging, and fusers of printers
- Microsoft Teams deployment project (December2019 – January2020)
- Office365 deployment from regional and domestic workstations
- Upgrading workstation’s operating system from Windows7, Windows8 to Windows10 Project
- Escalate issues to other teams when there’s system glitching and application’s downtime
- Configuring kiosk machines used by passengers and fix boarding pass & bag tag printers issues
Desktop Support Staff
Phil-Data Business Systems, Inc
09.2018 - 09.2019
- Deploying system units and monitors of some clients of the company
- Image deployments for new laptops purchased by company’s clients
- Domain migration and Relocation Project of SPiCRM Jupiter to Inspiro Insular Life Makati
- Deployed as Onsite IT Engineer at TeleTech Two Ecom, Pasay City
- Quality Assurance testing and checking of products sell by the company
- Do field support and process of products that were bought from the company
- Deployed in Solaire Resorts and Casino for Casino’s application deployment
- Deployed as Onsite Desktop Support in Cebu Pacific Air Inc
- At NAIA terminal3
- Deployed at Hinduja Global Solutions for Data Center relocation project
- Trainings:
- Sophos Intercept X EDR
- Kaseya VSA
- Lenovo Service Provider & Basic Troubleshooting
- Internal Training (DMS Open Source)
- Microsoft Windows Server and ADDS Training
- Fujitsu ADF Scanner Training
- KOFAX Express
- Docushare7
- Microsoft365 Overview & Basic Administration Presentation
Education
Bachelors of Science - Information Technology
01.2018
Intramuros, Manila
Skills
- Robotics Programming
- Kiosk Configuration
- Continuous Deployment
- Windows
- Ops Support
- Remote Support
- Incident/Problem Management
- Basic Network Troubleshooting
- PC Hardware Troubleshooting
- Printer Support
- Office365
- Microsoft Azure
- Google Cloud Platform
- SailPoint IdentityNow
- IAM
- RBAC
About Me
- DOB:05/24/1997
- Nationality: Filipino
- Marital: Single
- Experience: 6 Years
- Availability: Full-time
Certification
- Microsoft Certified: Azure Fundamentals Credential ID: 209244E9C6EB10AE Certification number: 2DB4AA-R39893 Earned on: May 23, 2024
Timeline
Assistant Team Lead - MSP - Microgenesis Business Systems Inc.
04.2021 - Current
Desktop Support Engineer - Phil-Data Business Systems, Inc
01.2021 - 04.2021
Desktop Support Engineer - I-Tech Global Business Solutions, Inc.
10.2019 - 12.2020
Desktop Support Staff - Phil-Data Business Systems, Inc
09.2018 - 09.2019
Lyceum of the Philippines University - Bachelors of Science, Information Technology
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