Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Troy Botobara

Nasugbu, Province Of Batangas

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Completed FS1 also known as Food Handler Certification that is recognized across Canada. Main job is to look over food preparation, cleaning and supply management. Focused on food safety and quick service for customers.

Completed ProServe Liquor Staff Training that is recognized by Alberta Gaming, Liquor, Cannabis (AGLC). Adaptable individual known for processing sales transactions efficiently and quickly. Trained and proficient in diverse POS and till systems. Willing and eager to demonstrate aptitude and abilities while supporting flexible-scheduling environment.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Assistant Store Manager

Pizza Station
02.2023 - Current
  • Boosted customer satisfaction by 50 percent from Google Reviews by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss-prevention strategies.

Supervisor

Edo Japan
01.2022 - 01.2023
  • Trained quality control and production team members in updated policies and work instructions.
  • Maintained 95% score rate towards major food inspectors in compliance with Food Safety standards by keeping documents, policies, and records current and accurate.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Associate

Concentric CVG
01.2020 - 04.2021
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Operated multi-line phone system and online messaging system to communicate with customers.
  • Partnered with internal teams to uncover customer needs and cross-sell opportunities.
  • Managed approximately 100 incoming calls per day from international customers.

Education

Some College (No Degree) - Health Care Aide

Makami College
Edmonton, AB

Bachelor of Science - Tourism And Hospitality Management

Far Eastern University
Manila, PH
03.2025

High School Diploma -

RB Cordero Academy
Nasugbu, PH
04.2019

Skills

  • Training & Development
  • Organizational Skills
  • Customer Service Engagement and Management
  • POS Systems Operations
  • Systems and Software Expertise
  • Adaptability
  • Leadership abilities

Languages

English
Full Professional
Filipino
Native/ Bilingual

Timeline

Assistant Store Manager

Pizza Station
02.2023 - Current

Supervisor

Edo Japan
01.2022 - 01.2023

Customer Service Associate

Concentric CVG
01.2020 - 04.2021

Some College (No Degree) - Health Care Aide

Makami College

Bachelor of Science - Tourism And Hospitality Management

Far Eastern University

High School Diploma -

RB Cordero Academy
Troy Botobara