Trixie Camille Reyes
Former Customer Service Representative
San Rafael, Bulacan
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
TaskUs
07.2019 - 02.2024
- In this capacity, my role was to address health, safety, and legal concerns across all user categories, encompassing drivers, consumers, merchants, and unregistered users, diligently upholding the platform's standards of care and regulatory compliance.
- I have consistently delivered customer service and adept solutions to Food Delivery app users, notably drivers and customers.
- Consistent Top Performer from 2020 to 2024.
Data Analyst
Accenture
08.2014 - 07.2019
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Responsible for processing client’s subscriber health claims.
- Managed client’s member information and other inquiries.
- Provided letters for client’s subscribers to be updated about their current health plan
Management Information System Analyst
PPCI Head Office
Manila
01.2012 - 07.2014
- Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
- Facilitated training sessions for staff members on new software applications, promoting efficient adoption of new technologies across the organization.
- Championed process improvements by staying current on industry trends and best practices in systems analysis methodologies.
Education
Bachelor of Science - Information Technology
University of The East
Manila, Metro Manila, Philippines 06.2007 - 10.2011
Skills
Call center experience
undefinedApplications
- Microsoft Word, Microsoft Excel, Microsoft Access and Visio.
- Workday, Verint, Capcut.
- Powerpoint Google Suite (Sheets, Slides, Docs, Gmeets, Google voice, etc)
Additional Information
LinkedIn Profile
linkedin.com/in/trixie-camille-reyes-3b52132b9
Character Reference
- KC Galvez
Customer Service Representative - Taskus
09463921527
- Narciso Garcia Jr.
Team Leader - Taskus
09560933271
Timeline
Customer Service Representative
TaskUs
07.2019 - 02.2024
Data Analyst
Accenture
08.2014 - 07.2019
Management Information System Analyst
PPCI Head Office
01.2012 - 07.2014
Bachelor of Science - Information Technology
University of The East
06.2007 - 10.2011
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