Tristan Talde Babejes
Team Leader
Pasig City
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Inside Sales Management Senior Analyst
Accenture
12.2023 - Current
- Overseeing day-to-day activities of the sales team, ensuring tasks are carried out efficiently.
- Providing guidance, training, and support to team members to enhance their skills and performance.
- Regularly assessing team performance against targets and KPIs (Key Performance Indicators).
- Establishing realistic and challenging sales targets for the team.
- Developing and implementing effective sales strategies and plans to achieve targets.
Service Delivery Ops Senior Analyst
Accenture
01.2022 - 12.2023
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
Transition Team Leader
Concentrix
09.2020 - 12.2021
- Responsible for the day-to-day supervision of a group of call center support staff with the below outlined duties and responsibilities per group including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Provide Process Improvement to their current workspace
- Manage a secondary metric / process
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
Team Leader
Concentrix
06.2019 - 09.2020
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
Subject Matter Expert
Concentrix
09.2013 - 06.2019
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
Customer Service Associate
Teletech Philippines
04.2013 - 09.2013
- Responsible in answering customer's concern regarding their credit card
- Provide options on how to make a payment on the account, avoid late fees and interest charges and other account maintenance
Customer Service Associate
SiTEL Philippines
09.2012 - 03.2013
- Responsible in placing an order for the customer
- Provide quality customer service
- Accountable for answering all concerns of the customer regarding their orders and a like
Inbound Sales Representative
The Results Companies
06.2012 - 08.2012
- Responsible in customer service and verifying the information for credit card application
- Accountable in converting a non-sale opportunity to a successful sale call
Education
BS - Secondary Education Major in English
Polytechnic University of the Philippines-Bataan Campus
01.2008 - 01.2012
Skills
- Experienced with Microsoft Office Suite
- Strong Interpersonal Communication
- Task Management
- Results-Driven Mindset
- Team Leadership
- Program Management
- Monitoring Performance Metrics
- Data Interpretation
- Regulatory compliance
- Strategic planning
Certification
I hereby certify that the above information are true and correct to the best of my knowledge and belief.
Additional Information
- Knowledgeable in Microsoft Office Application
- Has a good communication skills in oral/written or in English/Filipino
- Consistent debater for four years.
- Responsible and result-oriented person
- President - Education College Council 2009
- Initiated and facilitated a fund-raising seminar for the benefit of the whole department.
- Artist of Obra Maskara- The Official Theater Group of PUP- Bataan.
Personal Information
- Date of Birth: 10/27/90
- Gender: Male
- Nationality: Filipino
Timeline
Inside Sales Management Senior Analyst
Accenture
12.2023 - Current
Service Delivery Ops Senior Analyst
Accenture
01.2022 - 12.2023
Transition Team Leader
Concentrix
09.2020 - 12.2021
Team Leader
Concentrix
06.2019 - 09.2020
Subject Matter Expert
Concentrix
09.2013 - 06.2019
Customer Service Associate
Teletech Philippines
04.2013 - 09.2013
Customer Service Associate
SiTEL Philippines
09.2012 - 03.2013
Inbound Sales Representative
The Results Companies
06.2012 - 08.2012
BS - Secondary Education Major in English
Polytechnic University of the Philippines-Bataan Campus
01.2008 - 01.2012
Similar Profiles
Uttara MerupulaUttara Merupula
Team Leader at AccentureTeam Leader at Accenture
Anchitha K RAnchitha K R
Senior Software Engineer at AccentureSenior Software Engineer at Accenture
PHANI TEJA NALLAMOTHUPHANI TEJA NALLAMOTHU
Senior Manager, Technology Architecture at AccentureSenior Manager, Technology Architecture at Accenture