Tristan Perez
Cavite City
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Support Advocate
Hospitable
05.2023 - 11.2024
- Acquired expertise in the short-term rental industry through hands-on experience with Hospitable
- Proficient in managing listings across major platforms including Airbnb, VRBO, and Booking.com
- Excelled in delivering outstanding customer support to hosts, enhancing their operational efficiency
- Specialized in leveraging automation tools to streamline communication and optimize booking management for hosts
Team Lead
CloudFactory
02.2022 - 04.2023
- Manage a team of two content moderators, ensuring high-quality outputs for user satisfaction
- Responsible for daily briefings to senior management, maintaining transparent communication channels
- Oversee shift schedules to guarantee uninterrupted operations and optimal team coverage
- Actively engage in content moderation tasks alongside my team, maintaining hands-on expertise
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed effective improvement plans in alignment with goals and specifications.
Shopify Support
TaskUs
11.2020 - 12.2021
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Maintained working knowledge of company products, services and promotions.
- Measured and analyzed web site usage data to maximize search engine returns and refine customer interfaces.
- Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
Customer Support Representative
Teleperformance (Sprint)
11.2017 - 02.2020
- Managed high-value business account inquiries, ensuring optimal satisfaction with postpaid plan services
- Expertly resolved a range of technical issues for handheld devices, enhancing customer experience and loyalty
- Oversaw critical account concerns, including billing discrepancies and service upgrades, with precision and efficiency
Education
Bachelor of Science - Mechanical Engineering
Mapua Institute of Technology
Skills
- Customer support
- Order fulfillment
- International shipping
- Payment processing
- Website maintenance
- Property management
- Effective problem solving
- Quality assurance
- Active listening
- Computer skills
- Teamwork and collaboration
- Customer retention
Timeline
Customer Support Advocate
Hospitable
05.2023 - 11.2024
Team Lead
CloudFactory
02.2022 - 04.2023
Shopify Support
TaskUs
11.2020 - 12.2021
Customer Support Representative
Teleperformance (Sprint)
11.2017 - 02.2020
Bachelor of Science - Mechanical Engineering
Mapua Institute of Technology
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