Trisha Nadine Macasieb
Virtual Assistant
Parañaque CPO
Summary
Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 2 years of experience providing quality administrative support.
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Operations Manager
Seascape Resort Batangas, Sta. Maria
Batangas
11.2020 - 01.2023
- Responsible in recruiting, hiring and training of team member
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Procurement Specialist for necessities and maintained supply inventory.
- Handled incoming calls and correspondence to respond to questions and inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate client's needs.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Completed payroll for employees and maintained cash flow.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Collected and analyzed data to improve strategies.
- Created content strategies for digital media.
- Conducted market research and competitor analysis to inform search marketing strategies.
Food and Beverage Intern
Hyatt Regency Savannah, W Bay
Savannah
05.2019 - 03.2020
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Handled cash transactions and point-of-sale operations.
Front Desk Officer: Front Office
Hotel Benilde Maison De La Salle – Manila
06.2016
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated leadership skills in managing projects from concept to completion.
- Delivered services to customer locations within specific timeframes.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
OJT Trainee
Air France - KLM Royal Dutch Airlines, Ninoy Aquino International Airport
Pasay
05.2018 - 08.2018
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Gained extensive knowledge in data entry, analysis and reporting.
Documentations Head
CSB Travel and Tours, De La Salle-College of Saint Benilde, Angelo King International Center
Arellano, Corner Estrada, Manila
01.2018 - 04.2018
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Bachelor of Science - Hotel, Restaurant and, Tourism Management
De La Salle –College of Saint Benilde
Manila, Philipppines 05.2014 - 03.2019
Skills
Microsoft Office
Timeline
Operations Manager
Seascape Resort Batangas, Sta. Maria
11.2020 - 01.2023
Food and Beverage Intern
Hyatt Regency Savannah, W Bay
05.2019 - 03.2020
OJT Trainee
Air France - KLM Royal Dutch Airlines, Ninoy Aquino International Airport
05.2018 - 08.2018
Documentations Head
CSB Travel and Tours, De La Salle-College of Saint Benilde, Angelo King International Center
01.2018 - 04.2018
Front Desk Officer: Front Office
Hotel Benilde Maison De La Salle – Manila
06.2016
Bachelor of Science - Hotel, Restaurant and, Tourism Management
De La Salle –College of Saint Benilde
05.2014 - 03.2019
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