Trisha May San Juan
Marikina City
Summary
Dynamic Optimization Specialist at Microsoft Advertising with a proven track record in enhancing digital campaigns through data analysis and strategic insights. Skilled in MS Excel and customer service, I consistently delivered optimal results, maximizing ROI and improving ad targeting. Adept at collaborating with cross-functional teams to achieve client objectives.
Overview
13
13
years of professional experience
2
2
Certification
Work History
Optimization Specialist
Microsoft Advertising
Quezon City
05.2023 - 04.2025
- I collaborated closely with business owners, advertising specialists, and agencies to manage and optimize digital advertising campaigns across Microsoft Ads networks.
- I analyzed performance data, identified trends, and applied data-driven insights to enhance campaign effectiveness.
- My role involved developing tailored strategies to maximize ROI, improve ad targeting, and optimize bidding strategies.
- I ensured campaigns were aligned with client objectives and consistently delivered optimal results.
Content Moderator
TaskUs
Antipolo
09.2020 - 06.2023
- Reviewed and evaluated user-generated content (UGC) across various platforms to ensure compliance with community guidelines, legal requirements, and platform-specific policies.
- Identified and escalated potentially harmful, abusive, or illegal content, helping to maintain a safe and respectful online environment.
- Collaborated with cross-functional teams (e.g., trust and safety, legal, and operations) to address edge cases and improve policy enforcement.
- Provided feedback on moderation trends, and flagged content patterns to inform policy updates and product improvements.
- Maintained accuracy and productivity metrics, consistently meeting performance targets under time-sensitive conditions.
Image Annotation and Masking Quality Analyst
TaskUs
Antipolo
06.2022 - 05.2023
- I was responsible for overseeing the accuracy and consistency of image annotations and masks created by a team of over 200 individuals, which were utilized in computer vision models.
- This included reviewing and validating annotated images to ensure adherence to quality standards, identifying and rectifying discrepancies, and providing constructive feedback to optimize the annotation process.
- Additionally, I collaborated closely with cross-functional teams to ensure that annotations aligned with project specifications and contributed to the development of high-quality machine learning models.
Fraud Identity Analyst
Concentrix/ Capital One
04.2019 - 09.2020
- Investigated and analyzed suspicious transactions, account activities, and identity anomalies to detect and prevent fraudulent behavior.
- Verified customer identities using internal tools, third-party databases, and document authentication processes to ensure compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations.
- Monitored real-time fraud alerts and escalated high-risk cases for further review and resolution.
- Collaborated with internal departments such as Risk, Compliance, and Customer Support to resolve fraud cases and implement preventive measures.
- Documented investigation findings, with detailed reports, and maintained case records in accordance with company and regulatory standards.
Fund Custodian/ Admin/Cashier/ Server/ Host
The Moment Group
BGC And Megamall
10.2016 - 04.2019
- Delivered excellent customer service by warmly greeting guests, managing reservations, and efficiently coordinating seating to optimize flow and reduce wait times.
- Took accurate food and beverage orders, served dishes with attention to timing and presentation, and handled special guest requests to ensure a premium dining experience.
- Processed transactions at the point-of-sale system, managed cash handling, issued receipts, and balanced registers with accuracy and accountability.
- Supported administrative operations, including inventory tracking, supply ordering, scheduling support, and documentation of shift reports.
- Collaborated with kitchen and front-of-house teams to ensure smooth service during high-volume hours while maintaining brand standards.
- Trained and mentored new staff on operational procedures, customer interaction, and health & safety compliance.
Cashier/ Server/ Host
121 Grille and Restaurant
02.2016 - 10.2016
- Welcomed and seated guests in a high-energy restobar environment, managing reservations, walk-ins, and waitlists to ensure smooth table turnover and customer satisfaction.
- Took and served food and beverage orders with accuracy and professionalism, upselling menu items and promotions to maximize sales.
- Handled cash, credit card, and mobile payments using POS systems, ensuring accurate billing and efficient service during peak hours.
- Performed administrative tasks including staff scheduling support, inventory tracking, supply ordering, and daily sales reporting.
- Maintained cleanliness, order, and compliance with health and safety regulations across both front- and back-of-house operations.
- Supported event coordination (e.g., live music nights, private functions) and collaborated with bartenders, kitchen, and security staff to ensure seamless service.
Cake decorator/ Icer
Red Ribbon Bakeshop, Inc
09.2015 - 02.2016
- Expertly applied icing and decorative finishes to cakes and pastries in accordance with Red Ribbon’s quality and design standards.
- Attained daily production targets, contributing to the output of thousands of cakes per day in a high-volume manufacturing environment.
- Ensured consistency in product presentation by following detailed specifications for various cake styles, sizes, and seasonal designs.
- Maintained a clean and sanitary work area in compliance with food safety protocols and manufacturing guidelines.
- Collaborated with team members on the production line to meet strict timelines and uphold product quality.
- Conducted quality checks to identify defects or inconsistencies before packaging and dispatch.
- Assisted in inventory tracking of icing materials, tools, and decorating supplies to support continuous production flow.
Service Crew Member
Jollibee Foods Corporation
Taytay, Cainta, Pasig, Quezon City
10.2012 - 05.2015
- Operated the cashier register to accurately process customer orders, handle payments, and issue receipts with efficiency and courtesy.
- Took customer orders with a friendly and attentive approach, ensuring accuracy and upselling meal add-ons and promotions.
- Prepared and assembled food items according to Jollibee’s quality, portion, and presentation standards in a fast-paced environment.
- Maintained cleanliness and organization of the workstation, ensuring compliance with food safety and hygiene protocols.
- Provided excellent customer service by addressing inquiries, resolving concerns, and creating a positive dining experience.
- Supported team operations during high-volume hours, contributing to smooth front- and back-of-house workflow.
Education
Bachelor of Science - Interior Design
Polytechnic University of The Philippines
Sta. Mesa, Manila03-2013
Skills
- Advertising account management/optimization
- MS Excel/Google Sheets
- BPO quality auditing
- Customer service
- Image annotation
- Content moderation
- Appointment scheduling
- Amazon product research
- Bookkeeping
- Data entry
- Google Slides
- Google Word
- QuickBooks
- Canva
- Adobe Photoshop
- Sony Vegas
- Adobe Audition
- Cashiering and hosting
- Food and Beverage Operations
- Food and Beverage Sanitation
- MS Word
- Interior Design Basics (Drafting)
Certification
- Amazon Product Research Course
- QuickBooks Bookkeeping Course
Languages
Tagalog
First Language
English
Intermediate (B1)
B1
Timeline
Optimization Specialist
Microsoft Advertising
05.2023 - 04.2025
Image Annotation and Masking Quality Analyst
TaskUs
06.2022 - 05.2023
Content Moderator
TaskUs
09.2020 - 06.2023
Fraud Identity Analyst
Concentrix/ Capital One
04.2019 - 09.2020
Fund Custodian/ Admin/Cashier/ Server/ Host
The Moment Group
10.2016 - 04.2019
Cashier/ Server/ Host
121 Grille and Restaurant
02.2016 - 10.2016
Cake decorator/ Icer
Red Ribbon Bakeshop, Inc
09.2015 - 02.2016
Service Crew Member
Jollibee Foods Corporation
10.2012 - 05.2015
Bachelor of Science - Interior Design
Polytechnic University of The Philippines
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