Trisha Lyka Merced
Customer Service Representative
Dumaguete City
Summary
A Customer Service Representative for a Home Insurance Mortgage Banking with a little more than 3 years of experience that brings top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Also a competent Administration Officer with superior organizational, communication, and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Qualfon Dumaguete
Dumaguete City
08.2022 - Current
- Working as Beauty Advisor for three makeup brands. Beauty advisors respond to general inquiries from clients via calls, chats, and emails.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Associate
EXL Philippines, Inc.
Iloilo City
02.2022 - 07.2022
- Inbound Customer Care Specialist that provides the benefits of the healthcare insurance of the members.
- Verifying customers coverages to help them utilize their insurances.
Customer Service Specialist
Straive
Dumaguete City, Negros Oriental
04.2019 - 01.2022
- Obtaining premiums and coverage for insurance of mortgaged homes. Contacting carrier and insurance through calls documents received through fax and website.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Increased efficiency and team productivity by promoting operational best practices.
Administration Officer
Justo-Sechico and Associates, CPAs
Dumaguete City
05.2018 - 01.2019
- Document preparation for accreditation.
- Secretarial Work by preparing agendas and took notes at meetings to archive proceedings.
- Managed daily payment processing and team's petty cash, purchase orders, and account transactions.
- Managed company schedule to coordinate calendar and arrange travel.
- Aided colleagues, managers, and customers through regular communication and assistance.
Education
Bachelor of Science in Business Administration - Financial Management
03-2018
High School Diploma -
04-2014
Skills
- Ul>
- Technical Support
- P>Service standard compliance
- P>Order fulfillment
- P>Medical terminology knowledge
- P>Recordkeeping strengths
- P>Customer Service
- P>Microsoft Office
- P>Administrative Tasks
- P>Team Player
- P>Interpersonal, Active Listening and Empathy
- P>Attention to detail, record keeping and time management
- P>Computer Skills
Timeline
Customer Service Representative - Qualfon Dumaguete
08.2022 - Current
Customer Service Associate - EXL Philippines, Inc.
02.2022 - 07.2022
Customer Service Specialist - Straive
04.2019 - 01.2022
Administration Officer - Justo-Sechico and Associates, CPAs
05.2018 - 01.2019
Negros Oriental State University - Bachelor of Science in Business Administration , Financial Management
Negros Oriental High School - High School Diploma,
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