Trisha Lyka Merced

Working as a Beauty Advisor of the three makeup brands. Beauty advisors respond to general inquiries from clients via calls, chats, and emails. When a customer places an order over the phone, we also handle soft selling. To improve customer service satisfaction, we provide a solutions if a customer has problems with her order or the products by performing a refund, reshipment, and appeasement.

Inbound Customer Care Specialist that provides the benefits of the healthcare insurance of the members. Verifying if they are qualified for the benefits that they wish to acquire.

Obtaining the premium and coverage for the insurance of mortgaged homes, through contacting the insurance carriers and agents by phone, visit their websites, and send faxes. Also, will cross-examine why the policy was canceled on their end.

Manages the document handling of the office that is owned by the office and the clients. Handles the company-owned equipment, foreseeing the utilities and materials, as well as the Monetary Petty Cash Fund that is used by the employees for the fares and other small spending that the employees need to complete their tasks as well as supplies that is needed to operate the office.

I am in charge of preparing the requirements and filing the accreditation of the accountants and the company.

Resolving issues and finding different solutions to make the orders complete or correct when received by the recipients.