Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Trisha Louise Gatdula

Editorial Specialist
Las Pinas, Metro Manila

Summary

Engineer by mind, writer by heart

Seasoned technical writing professional with a history of producing high-quality outputs and leading competitive writing teams.

Currently serving as a lead technical writer for Alibaba Cloud's first PH-based technical documentation team, with a unique blend of 12-year writing prowess and engineering acumen that improved KPIs by more than 100%. Recognized for taking proactive approach and quickly adapting to dynamic environments.

Overview

13
13
years of professional experience

Work History

Lead Technical Writer

Alibaba Cloud
02.2021 - Current
  • Leads the first PH-based technical documentation team of Alibaba Cloud
  • Executes adaptive quality control and improvement strategies, reducing the outputs' error rate to 2% in less than a year
  • Oversees non-editorial operations, including attendance monitoring and performance reviews, to optimize collective and individual performances
  • Designs training materials to continuously boost the team's learning rate and capabilities to adapt to new trends
  • Revises the editing style guide to incorporate user feedback
  • Collaborates with the marketing, SEO, and PR teams to ensure consistent branding across all projects and assets

Author/Editor

Precious Pages Corp. & Bookware Publishing Corp.
Manila
06.2012 - 12.2024
  • Produced and published novels under two flagship pocketbook
    brands: Precious Hearts Romances and My Special Valentine, respectively
  • Edited novel manuscripts submitted by new authors

Brand Manager - Ecommerce and Digital Marketing

Outgive Inc.
02.2023 - 02.2025
  • Managed the production process of SellerBites, an email newsletter project for Amazon merchants
  • Produced and edited SEO-compliant digital content for the newsletter and website, including blog posts and sponsored posts for media partners
  • Improved the open and click-through rates by almost 150% and reduced the unsubscribe rate by almost 80% in less than 3 months
  • Trained writers in using different writing styles (e.g., AP style for the newsletter) to strengthen the company's authority as a news outlet
  • Developed a unified style guide to help the writing and design teams achieve consistent and high-quality outputs
  • Published content by using content management platforms, such as Canva, WordPress, and beehiiv
  • Optimized the production process by using project management platforms, such as Slack, ClickUp, Figma, and Asana
  • Launched marketing campaigns for external clients as requested

Senior Technical Editor

Knowledge Growth Support Ltd.
04.2019 - 01.2022
  • Revised technical documents and research papers (engineering, business,
    medical, and scientific papers) submitted by
    international clients to different prominent
    publications, such as IEEE and Elsevier journals
  • Conducted technical research to ensure that the
    content and themes of the articles are accurate and
    relevant
  • Improved the quality of the journal articles to increase
    the probability of publication under prominent
    journals
  • Translated complex and highly technical concepts into simple text to make them easily understandable by general readers
  • Produced technical reports and documentations for international clients

Feature Writer (Contract)

TechShake
01.2021 - 06.2021
  • Produced press releases of different startup companies
    in Southeast Asia
  • Produced feature articles about various startup
    companies
  • Edited the materials before publication to ensure quality
    and accuracy
  • Transcribed interviews (voice recordings) to produce the written versions

Process Designer (Contract)

Nutrifinds Enterprise
03.2021 - 05.2021
  • Final output: Official SOP set and Procedure Manual
    of the Customer Service Department of Nutrifinds
    Enterprise
  • Conducted individual projects for the different
    departments of the company to optimize their
    process designs and improve the overall productivity
  • Set KPIs in accordance with the requirements and
    current capacity of the company
  • Established appropriate process metrics to help the
    company in assessing their performance
  • Designed appraisal metrics for the employees

Process Analyst

Vegetari Vegetarian Products
06.2018 - 03.2019
  • Established the standard operating procedures for the
    administrative and production departments
  • Developed a simple forecasting system by using MS
    Excel programming to improve the recording process
    of the company
  • Oriented and trained the production employees
    regarding workplace safety
  • Evaluated the sustainability of the processes of the
    company by using environmental indices (greenhouse
    emission, power consumption, carbon footprint, etc.)
  • Implemented several improvement measures to
    increase the overall productivity of the processes

Education

Bachelor of Science - Industrial Engineering

University of The Philippines Los Banos
Los Banos, Laguna, Philippines
04.2001 -

Skills

Technical writing/editing

Project management

SEO copywriting

Instructional design

Research

Data analysis

Content production and management

Leadership and training

Engineering proficiency

Volunteer Work

Contract Writer - UPLB Agricultural Machinery Testing and Evaluation Center

  • Reviewed and revised legal documents and contracts to ensure quality, accuracy, and understandability
  • Streamlined the contract filing process for lessees to facilitate efficient evaluation and approval
  • Translated complex terms in the contracts for people with no technical background (i.e., laymanized the contract terms)


Editorial Consultant - Research Institute for Tropical Medicine (RITM)

  • Assisted in the production and fact-checking of the COVID-19 precautionary materials released to the public during the 2020 pandemic
  • Conducted research to ensure the accuracy and consistency of the published materials

Timeline

Brand Manager - Ecommerce and Digital Marketing

Outgive Inc.
02.2023 - 02.2025

Process Designer (Contract)

Nutrifinds Enterprise
03.2021 - 05.2021

Lead Technical Writer

Alibaba Cloud
02.2021 - Current

Feature Writer (Contract)

TechShake
01.2021 - 06.2021

Senior Technical Editor

Knowledge Growth Support Ltd.
04.2019 - 01.2022

Process Analyst

Vegetari Vegetarian Products
06.2018 - 03.2019

Author/Editor

Precious Pages Corp. & Bookware Publishing Corp.
06.2012 - 12.2024

Bachelor of Science - Industrial Engineering

University of The Philippines Los Banos
04.2001 -

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Trisha Louise GatdulaEditorial Specialist