Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Trisha Janine Villegas
Open To Work

Trisha Janine Villegas

Customer Service Representative
Pasig City, Metro Manila

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Fraud AnalystCustomer Service RepresentativeCashier / Receptionist

Work Type

Full Time

Location Preference

HybridRemoteOn-Site
Location: Pasig City, Metro Manila, PH
Open to relocation: Yes

Salary Range

28000/yr - 35000/yr

Important To Me

Work-life balanceCareer advancementCompany CultureHealthcare benefitsWork from home optionPersonal development programs

Summary

Dynamic Fraud Analyst with a proven track record at Concentrix Services, adept at utilizing data analysis and critical thinking to detect and prevent fraudulent activities. Recognized for enhancing fraud detection processes and fostering effective communication across teams, resulting in improved compliance and strategic decision-making.

Overview

7
7
years of professional experience

Work History

Fraud Analyst

Concentrix Services Philippines Inc.
07.2023 - 01.2026
  • Analyzed transaction data to identify suspicious activity and potential fraud cases.
  • Collaborated with cross-functional teams to investigate and resolve fraud-related issues.
  • Utilized advanced analytics tools to enhance detection of fraudulent patterns and trends.
  • Reviewed customer accounts for discrepancies, ensuring compliance with company policies.
  • Developed and maintained detailed documentation of fraud investigations and outcomes.
  • Prepared comprehensive reports on fraud findings to support strategic decision-making processes.
  • Evaluated customer data to identify and prevent fraudulent activities.

Customer Service Representative

STARTEK Philippines Inc.
03.2022 - 04.2023
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted in training new team members on company policies and customer service protocols.
  • Escalated complex issues to appropriate departments for timely resolution.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Cashier / Receptionist

Baliwag Grill and Restaurant. Baliwag Lechon Manok Inc.
09.2018 - 02.2022
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawers and balanced registers at end of shifts.
  • Assisted customers with menu selections and answered inquiries promptly.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Trained new cashiers on operating procedures and customer service best practices.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Education

High School Diploma -

Sta. Lucia High School
Pasig City
04.2014

Skills

Data analysis

Fraud prevention

Fraud detection

Effective communication

Verbal and written communication

Call Management

Multitasking Abilities

Problem-solving abilities

Critical thinking

Active listening

Timeline

Fraud Analyst

Concentrix Services Philippines Inc.
07.2023 - 01.2026

Customer Service Representative

STARTEK Philippines Inc.
03.2022 - 04.2023

Cashier / Receptionist

Baliwag Grill and Restaurant. Baliwag Lechon Manok Inc.
09.2018 - 02.2022

High School Diploma -

Sta. Lucia High School

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