Trisha Iwi Zabay
Tacloban City
Summary
Experienced food service professional with strong background in efficiently managing food and beverage operations. Adept at maintaining high standards of customer service, ensuring satisfaction, and fostering collaborative team environment. Known for flexibility in adapting to changing needs, delivering consistent, reliable results, and excelling in multitasking, communication, and attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Kitchen 2K
10.2023 - Current
- Greeting and seating guests in a friendly and professional manner.
- Taking food and beverage orders accurately and serving them promptly.
- Handling cash and processing transactions at the register.
- Assisting with food preparation and ensuring food quality.
- Maintaining cleanliness and organization in the dining area.
- Addressing customer inquiries and ensuring a positive experience.
Food and Beverage Attendant/Runner
Cafe Lucia
11.2021 - 10.2023
- Delivered exceptional food and beverage service to guests, ensuring timely and accurate delivery
- Collaborated with baristas and kitchen staff to enhance workflow efficiency during peak hours
- Proactively monitored and restocked supplies, guaranteeing well-organized and fully stocked service areas
- Engaged with customers to cultivate satisfaction and promptly address inquiries and concerns
Food and Beverage Attendant
Ocho Seafood and Restaurant
11.2019 - 09.2021
- Delivered exceptional customer service by efficiently taking orders, serving food and beverages, and promptly addressing guest inquiries
- Maintained cleanliness and organization of dining areas, ensuring a welcoming atmosphere for guests
- Managed cash transactions, maintaining accurate records of sales and payments
- Monitored inventory levels and assisted with stock management and ordering supplies
Education
Bachelor of Science - Hotel And Restaurant Management
Leyte Normal University
Tacloban City, Province Of Leyte, Philippines05-2017
Skills
- Customer Service
- Attention to Detail
- Multitasking Abilities
- Teamwork and Collaboration
- Cash Handling and POS Operation
- Adaptability under pressure
Certification
- J1 Work and Travel Program - March 30, 2015 - June 6, 2025
Additional Information
During my J-1 Work and Travel program, I worked at Six Flags St. Louis as a food server, cashier, and food prep assistant. I greeted guests, took food orders, and handled cash transactions. Additionally, I assisted in preparing food, ensuring everything was ready and served efficiently. This role allowed me to develop strong customer service, teamwork, and multitasking skills while gaining valuable experience in the food service industry and exploring American culture.
Timeline
Food and Beverage Attendant
Kitchen 2K
10.2023 - Current
Food and Beverage Attendant/Runner
Cafe Lucia
11.2021 - 10.2023
Food and Beverage Attendant
Ocho Seafood and Restaurant
11.2019 - 09.2021
Bachelor of Science - Hotel And Restaurant Management
Leyte Normal University
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