Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trisha Olaer

Davao City,NSA

Summary

Experienced in real estate support and customer service, skilled in reviewing property evaluation reports, verifying data, and managing MLS information. Strong communicator with proven ability to resolve client concerns, ensure accuracy, and deliver reliable support in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Real Estate Administrative Assistant

SCS Midwest
10.2024 - 08.2025
  • Responsible for reviewing Residential and Exterior/Interior Evaluation reports to ensure accuracy, completeness, and compliance with brokerage and lender requirements.
  • Managed a high volume of emails with professionalism and prompt attention, ensuring no opportunities were missed.
  • Facilitated smooth transactions by managing communication between clients, brokers, and lenders—enhanced client satisfaction by providing exceptional customer service and timely responses to inquiries.

Sales Trainer

IBEX Global Inc.
12.2022 - 07.2024
  • Facilitated hands-on learning experiences through group activities and simulations, promoting practical application of concepts.
  • Provided ongoing coaching and mentoring to trainees as they transitioned into their new roles within the organization.
  • Contributed to creation of training materials such as handouts, scripts and website content.
  • Trained up new hires/ employees per month on company procedures.

Customer Service Representative

IBEX Global
02.2018 - 11.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Recruitment Specialist

Teleperformance
03.2017 - 01.2018
  • Conducted comprehensive interviews to assess candidate qualifications and cultural fit within the organization.
  • Hired employees and initiated new hire paperwork process.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.


Bookkeeping Assistant

ECM School Supplies & Enterprise
05.2014 - 06.2016
  • Managed invoices, payments and deposits, maintaining accurate expenditure records.
  • Maintained inventory of office supplies and placed orders.
  • Organized digital filing systems for easy retrieval of historical financial documents during audits or annual reviews.

Education

Civil Engineering

University of Southeastern Philippines
Bislig, Province Of Surigao Del Sur

Skills

  • Administrative support
  • Real estate transactions
  • Appraisal review
  • Customer service
  • Telephone and Email Etiquette
  • Attention to detail
  • Clear communication
  • Reliability
  • CRM software, Appfolio, Ring Central
  • Google Docs, Excel/ Spreadsheet

Timeline

Real Estate Administrative Assistant

SCS Midwest
10.2024 - 08.2025

Sales Trainer

IBEX Global Inc.
12.2022 - 07.2024

Customer Service Representative

IBEX Global
02.2018 - 11.2022

Recruitment Specialist

Teleperformance
03.2017 - 01.2018

Bookkeeping Assistant

ECM School Supplies & Enterprise
05.2014 - 06.2016

Civil Engineering

University of Southeastern Philippines

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Trisha Olaer