Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
TRISHA NICOLE D. CELSO

TRISHA NICOLE D. CELSO

San Fernando,Phillipines

Summary

Results-driven Executive Assistant with expertise in administrative support and customer service. Manages executive schedules, coordinates tasks, and streamlines workflows in fast-paced environments. Experienced in communication, CRM tools, and process improvement, consistently delivering high-quality results in remote settings.

Overview

4
4
years of professional experience

Work History

Executive Assistant

Vertex Group Inc.
08.2025 - Current
  • Manage executive calendars, schedule meetings, and coordinate appointments across different time zones
  • Handle email and inbox management, ensuring timely responses and prioritization of important communications
  • Organize documents, reports, and files for easy access and efficient workflow
  • Support daily administrative tasks to ensure smooth business operations
  • Coordinate with internal teams and external stakeholders professionally
  • Assist in project tracking, deadline monitoring, and task follow-ups
  • Conduct research and provide relevant data to support executive decision-making
  • Maintain confidentiality of sensitive information

Senior Process Associate / Backup Quality Analyst

Tata Consultancy Services
Pampanga
03.2024 - 08.2025
  • Maintained accurate documentation for audits and knowledge transfer
  • Met reporting deadlines and supported month-end deliverables
  • Identified process improvements to increase efficiency
  • Consistently achieved and exceeded performance targets

Customer Service Representative (Telco Account)

TeleTech
Pampanga
05.2022 - 04.2024
  • Handled escalated customer concerns and provided effective resolutions
  • Contributed to sales through upselling products and services
  • Consistently exceeded performance metrics and KPIs
  • Delivered high-quality customer experience

Customer Service Representative (Healthcare Account)

TeleTech Customer Care Management
Pasay City
01.2022 - 04.2022
  • Addressed sensitive healthcare concerns with professionalism and empathy
  • Enhanced customer satisfaction by delivering accurate and timely support
  • Resolved customer inquiries and issues, ensuring access to services

Education

Bachelor of Education - Major in Special Education

New Era University
Pampanga
01-2020

Skills

  • Admin support
  • Project coordination
  • CRM & Tools
  • Email administration
  • Email handling
  • Client management
  • Communication
  • Teamwork and collaboration
  • Team collaboration
  • Adaptability and flexibility
  • Active listening
  • Quality analysis

Languages

English
Upper Intermediate
B2

Timeline

Executive Assistant

Vertex Group Inc.
08.2025 - Current

Senior Process Associate / Backup Quality Analyst

Tata Consultancy Services
03.2024 - 08.2025

Customer Service Representative (Telco Account)

TeleTech
05.2022 - 04.2024

Customer Service Representative (Healthcare Account)

TeleTech Customer Care Management
01.2022 - 04.2022

Bachelor of Education - Major in Special Education

New Era University
TRISHA NICOLE D. CELSO