Trisha Nicole D. Celso
Customer Service Represenative
San Fernando
Summary
OBJECTIVE:
To find for an appropriate position and desire to work with your company to utilize my skills, Pursuing opportunity which allow mw to grow professionally while effectively utilizing my versatile skill set to help promote your cooperate mission and exceed tem goals.
Summary of Qualifications:
Extremely motivated and passionate in whatever I choose to do. Strong interpersonal and communication skills and know how to handle and deal with different kinds of people and circumstances. Equality effective working independently and in cooperation with others.
Overview
4
4
years of professional experience
1
1
Language
Work History
Senior Process Associate
Tata Consultancy Service
03.2024 - Current
- Promoted as backup Quality Analysis.
- Maintained accurate documentation of processes, facilitating easy reference for internal audits and knowledge transfer.
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
- Played an instrumental role in achieving departmental goals by consistently delivering results on target or above expectations.
Customer Service Representative (Telco Account)
TELETECH Pampanga
05.2022 - 04.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
Customer Service Representative (Health Care Account)
Teletech Customer Care Management
01.2022 - 04.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Education - Major in Special Education
New Era University
Pampanga 04.2001 -
Skills
- Good Communication skills
- Able to work independently
- Able to do various other duties as assigned and as needed
- Verbal and written communication
- Continuous improvement
- Quality assurance
- Adaptability and flexibility
- Active listening
- Teamwork and collaboration
Watching Netflix
I love watching english movies not just my hobbies but also I was able to enhanced my vocabulary when watching,
Disclaimer
I hereby certify that the above information are true and correct to the best of my knowledge Trisha Nicole Celso
Timeline
Senior Process Associate
Tata Consultancy Service
03.2024 - Current
Customer Service Representative (Telco Account)
TELETECH Pampanga
05.2022 - 04.2024
Customer Service Representative (Health Care Account)
Teletech Customer Care Management
01.2022 - 04.2022
Bachelor of Education - Major in Special Education
New Era University
04.2001 -
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