Summary
Overview
Work History
Education
Skills
Recognitions / Awards
Timeline
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Trisha Marie Infante

Binan City

Summary

Highly-effective and goal-oriented Payroll & Tax Professional with extensive experience in Payroll Processing, Consultancy, and Client Service. Competent, efficient, polite and is known to have good working attitude. Takes pride in the ability to turn difficult situations around by possessing excellent communication abilities, great analytical and problem-solving skills, strong attention to detail and accuracy, and outstanding work ethics.

Overview

6
6
years of professional experience

Work History

Singapore Payroll Associate

EY GDS CS Philippines, Inc.
07.2023 - Current
  • Maintained up-to-date knowledge of Singapore labor laws affecting payroll procedures and compliance.
  • Meticulously validated inputs provided by clients, before inputting all payroll and personnel data into system to maintain accurate processing and up-to-date records.
  • Processed monthly and off-cycle payrolls and provided payroll reports to clients and onshore team.
  • Prepared end-of-year tax documents for all employees, including IR21 Forms with Appendix 1 and/or Appendix 2 for foreign leavers.
  • Handled requests from clients and employees to resolve login issues and payroll-related questions and concerns.

US Payroll - Client Service Representative

ADP
04.2021 - 05.2023
  • Worked on complex projects including federal and/or state tax amendments, agency notices, historical payroll data research, payroll and/or tax filing corrections, tax calculation updates, State tax ID applications, company set up, special reports, etc.
  • Acted as a trusted advisor to clients, provided consultative support and recommended solutions to all payroll and tax concerns.
  • Offered quarter and year-end tax support, including provision or correction of State Tax forms, 940, 941, W-2, W-3, and 1099 forms.
  • Simultaneously worked on open and active cases while providing assistance to minimum of 20 clients per day.
  • Assisted new client service representatives, sharing best practices in conflict resolution and effective communication.

Customer Support - Macy's Omnichannel

Concentrix
10.2020 - 12.2020
  • Gave product recommendations and location/logistic suggestion.
  • Placed orders for customers, identified if they are eligible for any discount, price match or loyalty awards.
  • Made correction to order details, tracked and expedited deliveries.
  • Processed returns, refunds, reshipments or replacements for any occurrences of damaged, defective or missing item/s.

Process Engineer - Intern

Cirtek Electronics Corp
04.2019 - 06.2019
  • Reviewed travel cards and documents of the engineering lots prior the process.
  • Processed engineering lots from start to finish according to flow process.
  • Ensured all specifications of inputs and outputs are precisely as stated on its travel card.
  • Conducted x-ray and measurement of micro units for quality assurance, packed units for shipment.

Education

Bachelor of Science - Industrial Engineering

Polytechnic University of The Philippines
Santa Rosa, Laguna
10.2020

Skills

  • Singapore Payroll and Statutory
  • US Payroll and Tax
  • Strong Interpersonal Communication Skills
  • Data validation / Attention to detail
  • Client Service
  • Process Efficiency
  • Research skills
  • Problem Solving and Analytical skills
  • Time management
  • Adaptability and Accountability
  • Oriented in Microsoft Office Applications: Word, Excel, PowerPoint

Recognitions / Awards

  • Achiever Extraordinaire - EY GDS, 2025
  • Rookie of the Quarter - ADP, 2021
  • Consistently in "Upper Right Quadrant" which means high metric goals are met monthly, quarterly, and annually - ADP, 2021-2023
  • Service Excellence Certificates - ADP, 2021-2023

Timeline

Singapore Payroll Associate

EY GDS CS Philippines, Inc.
07.2023 - Current

US Payroll - Client Service Representative

ADP
04.2021 - 05.2023

Customer Support - Macy's Omnichannel

Concentrix
10.2020 - 12.2020

Process Engineer - Intern

Cirtek Electronics Corp
04.2019 - 06.2019

Bachelor of Science - Industrial Engineering

Polytechnic University of The Philippines

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Trisha Marie Infante