Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Trisha Manalo

RIZAL
Trisha Manalo

Summary

Iam dedicated profesional Desk Collector with 3 years experience in the industry

Professional with strong background in collections and commitment to achieving results. Skilled in negotiation, conflict resolution, and account management. Known for fostering team collaboration and adapting to changing needs. Reliable, focused, and prepared to drive positive outcomes in fast-paced environment.

Overview

3
years of professional experience
1
Certification

Work History

Popsync

Desk Collection
07.2022 - Current

Job overview

  • Responded to customer inquiries and provided detailed account information.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.

Popsync

Telemarketer
12.2021 - Current

Job overview

  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Answered calls, took messages, and transferred calls to correct individuals.

Education

Cainta Catholic College
Cainta, Province Of Rizal, Philippines

Associate of Science from Bachelor of Science in Business Administration

Skills

  • Communication: The ability to convey ideas and information clearly
  • Decision-making: The ability to make informed and timely decisions
  • Problem-solving: The ability to identify and resolve issues efficiently
  • Delegation: The ability to assign tasks and responsibilities effectively
  • Motivation: The ability to inspire and encourage team members to perform their best
  • Adaptability: The ability to adjust strategies and approaches in response to changing circumstances
  • Empathy: The ability to understand and consider the feelings and perspectives of others
  • Active listening: The ability to focus completely on a speaker, understand their message, comprehend the information and respond thoughtfully

Certification

EMPLOYEE OF THE YEAR 2022

Timeline

Desk Collection

Popsync
07.2022 - Current

Telemarketer

Popsync
12.2021 - Current

Cainta Catholic College

Associate of Science from Bachelor of Science in Business Administration

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Trisha Manalo