Trisha Mae Santos
Magalang
Summary
Results-driven Information Technology graduate with hands-on experience in fraud detection, customer operations, and high-volume service environments. Proven ability to resolve complex issues efficiently, safeguard customer accounts, and maintain high service standards. Recognized for strong analytical thinking, attention to detail, and ability to perform under pressure in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Fraud Analyst Security Operations
Concentrix CVG Philippines, Inc
10.2023 - 04.2026
- Investigate and resolve suspicious account activities, helping prevent financial loss and protect customer data
- Analyse transaction patterns and flag high-risk behaviour, contributing to improved fraud detection accuracy
- Handle customer cases efficiently while maintaining strict compliance with security and regulatory standards
- Collaborate with internal teams to escalate and resolve complex fraud cases, improving resolution turnaround time
- Deliver consistent performance in a high-volume environment while maintaining accuracy and attention to detail
Cashier
Jollibee
04.2019 - 09.2020
- Served 100+ customers daily in a fast-paced environment, ensuring accurate transactions and positive customer experiences
- Maintained cash accuracy and followed strict handling procedures, minimizing discrepancies
- Contributed to achieving store sales targets through efficient service and upselling techniques
- Built customer loyalty through friendly, responsive, and reliable service
- Ensured store cleanliness and organisation, supporting operational efficiency and brand standards
Education
Bachelor of Science - Information Technology
Pampanga State Agricultural University
Magalang, Pampanga06-2023
High School -
Tinajero National High School- Annex
Magalang, Pampanga01-2019
Elementary School -
Sta. Lucia Barrio Elementary School
Magalang, Pampanga01-2012
Skills
- Fraud analysis
- Data Entry & Accuracy
- Attention to Detail
- Customer Issue Resolution
- Time management
- Ability to Work Under Pressure
- Communication & Active Listening
Languages
English
Filipino
Websites, Portfolios and Profiles
https://www.facebook.com/Tri shaSantos26
Timeline
Fraud Analyst Security Operations
Concentrix CVG Philippines, Inc
10.2023 - 04.2026
Cashier
Jollibee
04.2019 - 09.2020
Bachelor of Science - Information Technology
Pampanga State Agricultural University
High School -
Tinajero National High School- Annex
Elementary School -
Sta. Lucia Barrio Elementary School