Summary
Overview
Work History
Education
Skills
Certification
Language
Timeline
Generic
TRISHA LYN CARPIO

TRISHA LYN CARPIO

URDANETA CITY

Summary

Customer-focused and detail-oriented professional with a bachelor's degree in Tourism Management and over 7 years of experience in customer service, travel coordination, marketing, and front desk operations. Known for delivering exceptional service, handling client needs efficiently and supporting smooth organizational workflows. Currently seeking a role in a dynamic environment where strong interpersonal and organizational skills can contribute to business success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Receptionist Cum Supervisor

Jean Louis David Salon
12.2023 - 08.2025
  • Greeted clients and managed front-desk operations
  • Scheduled appointments and responded to phone and email inquiries
  • Maintained records, processed payments, and supported daily administrative tasks
  • Provided excellent customer service in a fast-paced environment
  • Trained new staff on reception protocols and customer interaction techniques.
  • Resolved customer problems and complaints.
  • Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
  • Conducted performance evaluations, providing constructive feedback to promote employee development.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.

Guest Experience Leader

McDonald's Restaurant
05.2022 - 10.2023
  • Greeting customers warmly as they enter or dine-in
  • Checking on customers at their tables to make sure they're enjoying their food and service
  • Handling small complaints or concerns quickly and politely, or escalating them to a manager if needed
  • Creating a friendly atmosphere by engaging in light conversation with guests
  • Enhanced guest satisfaction through proactive communication and personalized service.
  • Coordinated team efforts to streamline check-in processes and minimize wait times.
  • Analyzed guest feedback data to identify trends and recommend operational adjustments.
  • Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.

Marketing Officer

Regency Escape Travel and Tour
04.2019 - 04.2020
  • Developed and maintained tourism marketing databases
  • Collaborated with external partners to execute marketing campaigns
  • Supported the promotion of tourism events and campaigns

Customer Service Representative

Department of Tourism
06.2018 - 07.2019
  • Handled client inquiries regarding tourism services and destinations
  • Processed requests and resolved complaints in a professional manner
  • Provided comprehensive information on travel-related services

Education

Bachelor of Science - Tourism Management

Lyceum Northwestern University
04.2018

High School Diploma - undefined

Rosales National High School
03.2014

Skills

  • Microsoft Word: Intermediate
  • Communication: Excellent
  • Problem Solving: Strong
  • Team Collaboration: Proficient
  • Adaptability & Flexibility: Proficient

Certification

  • Sky Aviation Orientation Program
  • SDP Orientation, Passenger Dispatch, FA Style, Airport & Aircraft Familiarization

Language

English: Fluent
Filipino: Fluent

Timeline

Receptionist Cum Supervisor

Jean Louis David Salon
12.2023 - 08.2025

Guest Experience Leader

McDonald's Restaurant
05.2022 - 10.2023

Marketing Officer

Regency Escape Travel and Tour
04.2019 - 04.2020

Customer Service Representative

Department of Tourism
06.2018 - 07.2019

High School Diploma - undefined

Rosales National High School

Bachelor of Science - Tourism Management

Lyceum Northwestern University

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TRISHA LYN CARPIO