Trinah Manalo
Pasig City
Summary
Dedicated customer service professional with expertise in client issue resolution and product knowledge. Committed to ensuring customer satisfaction while managing sales coordination and inventory effectively.
Overview
8
8
years of professional experience
Work History
Customer Executive Experience
Probe CX
Quezon City
07.2025 - Current
- Resolved client issues effectively while maintaining professionalism and empathy.
- Ensured that all customer inquiries were answered promptly and completely.
Sales Administrator
Siwalik Meat Trading / MFFM
Pasig City
10.2023 - 07.2025
- Coordinated sales orders and customer inquiries for meat products.
- Managed inventory levels to ensure product availability and accuracy.
- Collaborated with suppliers to facilitate timely product deliveries.
Customer Service Representative
Concentrix
Quezon City
08.2022 - 10.2023
- Provided product information and guided customers through services offered.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Result Cx
Quezon City
07.2022 - 12.2022
- Assisted customers with inquiries and resolved issues efficiently.
- Handled incoming calls and ensured proper documentation of customer interactions.
Customer Service Representative
Hinduja Global Solutions
Quezon City
03.2020 - 12.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Sitel Ph
Quezon City
09.2018 - 01.2019
- Handled incoming calls and ensured proper documentation of customer interactions.
- Processed customer orders and managed account-related requests accurately.
Education
Bachelor of Computer Information Systems - Computer Applications Development
AMA Computer Learning Center
Quezon City05-2017
High School Diploma -
Sta Cruz National High School
Sta Cruz Occidental Mindoro03-2015
Skills
- Customer relationship management
- Sales coordination
- Inventory management
- Client issue resolution
- Product knowledge
- Customer service
Timeline
Customer Executive Experience
Probe CX
07.2025 - Current
Sales Administrator
Siwalik Meat Trading / MFFM
10.2023 - 07.2025
Customer Service Representative
Concentrix
08.2022 - 10.2023
Customer Service Representative
Result Cx
07.2022 - 12.2022
Customer Service Representative
Hinduja Global Solutions
03.2020 - 12.2021
Customer Service Representative
Sitel Ph
09.2018 - 01.2019
Bachelor of Computer Information Systems - Computer Applications Development
AMA Computer Learning Center
High School Diploma -
Sta Cruz National High School