Trina Felicitine Guevarra

• Managed customer billing inquiries and disputes to enhance service quality and customer satisfaction.
• Monitored billable lines to track progress. Assisted in managing billable line activities to support team objectives.
• Coordinated efforts with internal teams to uphold billing

accuracy and expedite resolution of discrepancies.

• Streamlined reconciliation of contract data to ensure alignment between paperwork and system records.
• Managed customer communications through calls and emails to effectively resolve account and billing issues.

• Collaborated with team members to streamline communication processes, improving response times.
• Managed escalated customer issues effectively, ensuring timely resolution and maintaining client relationships.
• Managed client billing accounts to ensure precise invoicing and prompt resolution of customer inquiries.
• Reviewed and resolved discrepancies, guaranteeing accurate and timely bill submissions.
• Handled customer communications through calls and emails, focusing on efficient resolution of account and billing challenges.

• Executed administrative tasks with the purpose of enhancing client interaction and supporting business operations.
• Assisted in account processing and streamlined sales coordination to enhance operational efficiency.
• Established and managed efficient filing systems for project documentation and contracts.
• Facilitated timely communication by managing client correspondence and addressing inquiries and requests efficiently.

• Ensured financial integrity by consistently reconciling accounts and addressing discrepancies to support accurate reporting.
• Evaluated data and information to ensure accuracy of entry calculations and billing codes.
• Executed detailed expense tracking and data entry, enhancing the efficiency of clerical accounting tasks.
• Assisted in processing accounts payable transactions while adhering to established protocols.