TRICIA MAE P. REYES
Cainta
Summary
To work with a professionally managed organization, which is challenging, where my multi task capabilities and experience, can be utilized to the optimum level for efficient functioning.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Intern
Bureau of Immigration
- Registration Section, Alien Registration Division
Intern
Tourism Infrastructure and Enterprise Zone Authority
- Human Resource Department
Travel Sales Consultant
DESERTWAVE TRAVEL AND TOURISM CORP
07.2025 - 09.2025
- Assisted clients in selecting travel packages tailored to individual preferences and budgets.
- Provided expert advice on destination choices, activities, and accommodations.
- Coordinated travel arrangements including flights, lodging, and transportation for clients.
- Resolved customer inquiries and issues promptly to enhance satisfaction levels.
Customer Service Representative
ROYAL KITES TRAVEL AND TOURS
01.2025 - 07.2025
- Responded to customer inquiries with clear communication and attentive support
- Managed order processing, account updates, and visa documentation
- Maintained records via Viber and ensured timely issue resolution
- Prepared and sent travel documents, including service vouchers, tickets, and visas
- Worked closely with the team to enhance workflow and service quality
- Led international group tours, ensuring seamless travel experiences and client satisfaction
Corporate Travel Consultant
Goway Travel Manila Ltd
06.2022 - 12.2024
- Arranged air, hotel, and car rentals per corporate travel policies, ensuring cost efficiency
- Managed bookings via Concur and processed ticketing accurately
- Responded to calls within 1 hour and emails within 2 hours
- Maintained and monitored travel queues daily
- Ensured compliance with customer service, ticketing, invoicing, and documentation standards
- Informed clients of travel documents and health requirements
- Handled re-routings, exchanges, and maintained full ownership of bookings until departure
- Stayed updated on travel industry regulations and internal tools
- Provided VIP-level service and concierge support to elite travelers
Travel Consultant (Tier 2)
WNS Global Services Philippines (Expedia-Chase)
02.2021 - 06.2022
- Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations.
- Book flights, void, voluntary exchange, involuntary exchange using Amadeus.
- Book transportation, make hotel reservations and collect payment/fees.
- Deal with occurring travel problems, complaints or refunds.
- Enter data into our software and maintain client files.
- Acting supervisor and handle escalation calls from call centers across different sites.
Tour Officer
Las Palmas Tours and Travel Agency
03.2018 - 02.2021
- Planned and sold travel packages, including transportation, accommodation, and insurance
- Advised clients on destinations, travel options, and costs based on their needs
- Provided travel information, brochures, and local insights
- Handled travel issues, complaints, and refund requests
- Attended international travel seminars to stay updated on tourism trends
- Maintained client records and managed bookings in travel software
- Built relationships with tour operators to enhance offerings
Front Desk Receptionist/Admin Assistant
Vista Marina Hotel and Resort
04.2017 - 10.2017
- Greet guests and confirm bookings
- Handle check-ins, check-outs, and registration
- Verify guest ID and issue room keys
- Manage phone calls and transfer appropriately
- Take reservations (phone, email, in-person)
- Provide info on hotel services, charges, and directions
- Address guest queries and refer complaints as needed
- Coordinate with housekeeping and maintenance
- Process payments and generate bills
- Balance cash and prepare shift reports
Receptionist cum Admin Assistant
Amera Le Manpower Services Corporation
04.2015 - 07.2016
- Greet clients as soon as they arrive and connect them with the appropriate party
- Entertain foreign guest and assist applicants with their application
- Answer the phone in a timely manner and direct calls to the correct offices
- Coordinate mail flow in and out of office
- Perform basic bookkeeping, filing and clerical duties
- Update appointments calendars and schedule follow up appointments
Education
Bachelor of Science - Tourism Management
Far Eastern University
Manila, Metro Manila, Philippines06-2017
Skills
- Strong oral and written communication in English and Tagalog
- Proficient in Microsoft Office and business correspondence
- Basic French language skills
- Knowledgeable in GDS systems: Sabre, Amadeus, Farelogix
- Effective under pressure and quick to learn
- Honest, dependable, and highly motivated
Certification
- Technical Education and Skills Development Authority, National Competency II, Front Office
- Technical Education and Skills Development Authority, National Competency II, Events Mgt
- Technical Education and Skills Development Authority, National Competency II, Cookery
- Asia-Pacific Economic Cooperation (APEC), Host Media Volunteer
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and belief. TRICIA MAE P. REYES
PERSONAL INFORMATION
- Age: 28 years old
- Date of Birth: December 4, 1996
- Religion: Roman Catholic
- Civil Status: Single
- Nationality: Filipino
Timeline
Travel Sales Consultant
DESERTWAVE TRAVEL AND TOURISM CORP
07.2025 - 09.2025
Customer Service Representative
ROYAL KITES TRAVEL AND TOURS
01.2025 - 07.2025
Corporate Travel Consultant
Goway Travel Manila Ltd
06.2022 - 12.2024
Travel Consultant (Tier 2)
WNS Global Services Philippines (Expedia-Chase)
02.2021 - 06.2022
Tour Officer
Las Palmas Tours and Travel Agency
03.2018 - 02.2021
Front Desk Receptionist/Admin Assistant
Vista Marina Hotel and Resort
04.2017 - 10.2017
Receptionist cum Admin Assistant
Amera Le Manpower Services Corporation
04.2015 - 07.2016
Intern
Bureau of Immigration
Intern
Tourism Infrastructure and Enterprise Zone Authority
Bachelor of Science - Tourism Management
Far Eastern University
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