Salesforce
Tricia Maguad
Senior Virtual Assistant, SMM, SEO Specialist, Data Entry, Researcher
Alaminos, Province Of Pangasinan
Summary
Accomplished professional with a proven track record in data analysis and customer relationship management, notably at Ring Local. Excelled in enhancing brand visibility and streamlining internal processes, achieving significant improvements in client engagement and operational efficiency. Skilled in teamwork and adaptability, consistently delivering results through effective communication and strategic market research. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Call Quality Analyst
Ring Local
01.2019 - 12.2023
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Created and optimized records management strategies to coordinate and protect information.
- Conducted regular calibration sessions with peers and supervisors to ensure consistency in evaluation standards and scoring methodologies.
Internet Marketing Specialist
Snapbuds Australia
01.2018 - 04.2018
- Analyzed SEO outreach goals and presented findings to marketing director.
- Aligned digital marketing initiatives with overall business objectives through regular communication with stakeholders.
- Implemented analytics tools to track campaign performance and provide actionable insights for improvement.
- Collaborated with cross-functional teams to achieve consistent branding across all digital channels.
Communications and Social Media Manager
Random Faces Clothing USA
08.2017 - 11.2017
- Enhanced brand visibility by developing and implementing comprehensive social media strategies.
- Streamlined internal communications processes, improving information flow and collaboration among team members.
- Created visually appealing marketing materials, enhancing brand image and attracting new clients.
Social Media Manager
Dario Health
01.2016 - 06.2017
- Analyzed performance metrics and adjusted strategies accordingly to optimize results.
- Cultivated relationships with key industry influencers, expanding the company''s reach within target markets.
- Collaborated with cross-functional teams to develop integrated marketing campaigns that drove business growth.
Social Media Manager
Train of Thought Collective
09.2016 - 05.2017
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Email Support
Forex - Russ
01.2015 - 06.2015
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Store Manager
Purple Plate Pizza
03.2012 - 03.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Customer Service Representative
Green Dot Corporation
05.2008 - 04.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Arts - Information Technology
Systems Technology Institute
Pangasinan 04.2001 -
Skills
Management
Customer Needs Assessment
Data Analysis
Report Analysis
Teamwork and Collaboration
Time Management
Multitasking
Multitasking Abilities
Excellent Communication
Client Relationship Management
Self Motivation
Adaptability and Flexibility
Data Collection
Effective Communication
Market Research
Software
Brightlocal
AWR Cloud
MS Office
Google Drive
Wordpress
Shopify
Google Analytics
Google Adwords
Languages
English
Bilingual or Proficient (C2)
Interests
Volunteering
Photography
Travel
Reading
Listening to Music
Timeline
Call Quality Analyst
Ring Local
01.2019 - 12.2023
Internet Marketing Specialist
Snapbuds Australia
01.2018 - 04.2018
Communications and Social Media Manager
Random Faces Clothing USA
08.2017 - 11.2017
Social Media Manager
Train of Thought Collective
09.2016 - 05.2017
Social Media Manager
Dario Health
01.2016 - 06.2017
Email Support
Forex - Russ
01.2015 - 06.2015
Store Manager
Purple Plate Pizza
03.2012 - 03.2014
Customer Service Representative
Green Dot Corporation
05.2008 - 04.2009
Associate of Arts - Information Technology
Systems Technology Institute
04.2001 -
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