Dogs
TREXSHA ABAS
Customer Service SchedulingTeam Leader
Cebu City
Summary
Versatile professional with extensive hands-on experience in quality checks, scheduling, customer service, compliance audits, purchasing, and daily operations. Proven leadership in team management, performance reviews, and process improvement initiatives demonstrates a commitment to excellence. Proficient in Microsoft Office and NetSuite ERP, complemented by strong analytical skills and effective communication abilities. Recognized for initiative and adaptability to changing environments while consistently striving to exceed expectations.
Overview
12
12
years of professional experience
Work History
Customer Service Scheduling Team Lead
Incharge Electrical Service LLC (GO Team)
12.2024 - 09.2025
- Created shift schedules to maintain strong coverage and service quality.
- Reviewed customer interactions to uphold service standards and identify areas for growth.
- Provided regular coaching and feedback to support team development.
- Trained new team members by relaying information on company procedures and safety requirements.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Analyzed team performance metrics to drive ongoing improvements.
- Assisted in recruiting, onboarding, and training new team members to set them up for success.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision-making.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Managed the Team to hit 500 emails, 100 calls per day and zero to minimal escalation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
QA Lead
Incharge Electrical Service LLC (GO Team)
07.2023 - 12.2024
- Created and rolled out a QA program to improve and streamline Centralized Scheduling operations.
- Audited 140 Sales orders daily to ensure they met scheduling policies and standards.
- Prepared and shared weekly QA reports for internal review and insights.
- Led bi-monthly evaluations and gave clear, helpful performance feedback.
- Introduced workflow improvements based on audit results to boost efficiency.
- Held coaching sessions to support team alignment with quality expectations.
- Mentored junior team members, fostering growth and enhancing team performance.
Adapthealth QA/QC Specialist
Iploy Staffing Solutions Inc
01.2020 - 07.2023
- Created QA/QC knowledge base articles to support team learning and consistency.
- Reviewed 100 Sales orders across departments before billing to ensure accuracy.
- Worked closely with different teams to simplify and improve workflows.
- Spotted process gaps and introduced changes that boosted accuracy and turnaround time.
Volunteer Teacher
Sunshine Corner Ministry of Encouragement
05.2019 - 03.2020
- Taught basic reading, math, and creative activities to children aged 3–12.
- Created age-appropriate lesson plans and materials to keep learning fun and engaging.
- Offered one-on-one support to help children with different learning needs succeed.
QuickBooks Self Employed Subject Matter Expert
Concentrix Inc
03.2016 - 05.2019
- Helped users navigate QuickBooks Self-Employed features like income tracking, expense management, tax estimates, and mileage logging to manage their finances more easily.
- Solved complex issues and guided users step-by-step through troubleshooting.
- Worked with product, training, and support teams to share user feedback, suggest improvements, and support better training and processes.
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
Technical Purchaser
Thundersteel Builders & Development Corp
04.2015 - 09.2015
- Handled purchase requests and negotiated with suppliers to ensure on-time delivery.
- Tracked procurement schedules to stay aligned with project deadlines and needs.
- Checked items received against items ordered by verifying receipts.
- Maintained complete documentation and records of all purchasing activities.
- Improved supplier relationships, resulting in better product quality and delivery times.
- Prepared purchase orders using ERP systems, ensuring accurate data entry and timely communication with suppliers.
Technical Purchaser
Thundersteel Builders & Development Corp
04.2015 - 09.2015
- Handled purchase requests and negotiated with suppliers to ensure on-time delivery.
- Tracked procurement schedules to stay aligned with project deadlines and needs.
- Checked items received against items ordered by verifying receipts.
- Maintained complete documentation and records of all purchasing activities.
- Improved supplier relationships, resulting in better product quality and delivery times.
- Prepared purchase orders using ERP systems, ensuring accurate data entry and timely communication with suppliers.
Inventory Control Specialist
Thundersteel Builders & Development Corp
03.2015 - 04.2015
- Designed and set up inventory management tools tailored to the organization’s needs.
- Created standardized procedures that aligned with ISO accreditation requirements.
- Ensured all inventory items were properly tracked and accounted for across departments.
- Worked closely with teams to integrate inventory processes into daily operations.
- Documented workflows to support ISO compliance and audit readiness.
- Trained staff on new inventory systems and procedures.
- Monitored and improved inventory tools based on team feedback and audit results.
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
Warehouse Aide
Primary Structures Corporation
06.2013 - 03.2014
- Kept accurate stock records and managed day-to-day inventory movement.
- Supported procurement by coordinating with the purchasing team to ensure smooth order processing.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
Education
Bachelor of Elementary Education - Special Education
University of San Jose-Recoletos
Cebu City03.2015
Skills
Compliance & Quality Control: Internal audits, performance evaluations, and adherence to SOPs
Interests
Music
Photography
Community Involvement
Timeline
Customer Service Scheduling Team Lead
Incharge Electrical Service LLC (GO Team)
12.2024 - 09.2025
QA Lead
Incharge Electrical Service LLC (GO Team)
07.2023 - 12.2024
Adapthealth QA/QC Specialist
Iploy Staffing Solutions Inc
01.2020 - 07.2023
Volunteer Teacher
Sunshine Corner Ministry of Encouragement
05.2019 - 03.2020
QuickBooks Self Employed Subject Matter Expert
Concentrix Inc
03.2016 - 05.2019
Technical Purchaser
Thundersteel Builders & Development Corp
04.2015 - 09.2015
Technical Purchaser
Thundersteel Builders & Development Corp
04.2015 - 09.2015
Inventory Control Specialist
Thundersteel Builders & Development Corp
03.2015 - 04.2015
Warehouse Aide
Primary Structures Corporation
06.2013 - 03.2014
Bachelor of Elementary Education - Special Education
University of San Jose-Recoletos