TREXIE JANE ALBESA
Training & Development
Summary
Skilled training professional with strong communication and organizational skills. Have the ability to handle multiple projects simultaneously with a high degree of accuracy. Proven success in maintaining high-level outputs and outstanding scores through committed work ethics and passion for excellence.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Training And Development Senior Coordinator
Manulife Business Processing Services
Quezon City
2022.04 - Current
- Supported productivity increase and business growth through new hire training and mentoring.
- Tracked attendance and evaluate the performance of assigned trainees.
- Develop and implement the training ramp-up plan.
- Manage the training queues and workload effectively.
- Prepare transition documents for trainees who are moving to production.
- Regularly review process updates and facilitate calibration meetings.
- Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to increase efficiency and exceed training goals.
- Evaluated the success of training programs and recommended improvements to upper management to enhance effectiveness.
Health Claims Adjudicator
Manulife Business Processing Services
Quezon City
2019.05 - 2022.03
- Responsible for accurate assessment, evaluation, and processing of claim submissions by contractual limitations and standard operating procedures.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Effective management of workload to ensure assigned tasks are handled daily meeting all quality metrics.
- Performed investigative phone calls to service providers for verification of claim submissions and other details relevant to the subject matter.
- Collaborated with the team in handling increased volume and avoided escalations
- Supported different teams in managing workloads/transactions and meeting the designated turnaround time on such.
Education
Bachelor Degree - Behavioral Science, Organizational and Social System Management
University of Caloocan City - Congress
2015.06 - 2019.04
Skills
Proficient in MS Office (Word, Excel, Powerpoint), Google Docs, Presentations/Slideshows
Excellent Communication Skills, Public Speaking, Team Player, High attention to details and accuracy
Time Management, Adaptable to change, Multi-tasking abilities, Can work with minimal supervision, Willingness to learn
Training and Development, Coaching and Mentoring, Materials Preparation
Certification
Toastmasters Club - Motivational Strategies I
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Training And Development Senior Coordinator
Manulife Business Processing Services
2022.04 - Current
Toastmasters Club - Motivational Strategies I
2022-03
Health Claims Adjudicator
Manulife Business Processing Services
2019.05 - 2022.03
Bachelor Degree - Behavioral Science, Organizational and Social System Management
University of Caloocan City - Congress
2015.06 - 2019.04