Treshia Marie Cerba
Waitress/Dining Staff/Receptionist/Cashier
San Mateo,Region IV-A
Summary
Dedicated and customer-focused Food & Beverage professional with experience in Japanese casual dining and quick-service restaurant operations. Skilled in guest service, food and beverage service, cashiering, POS operation, and maintaining cleanliness and hygiene standards. Recognized as Employee of the Month for outstanding performance and teamwork. Eager to begin a cruise ship career while delivering exceptional guest experiences.
WORKOverview
5
5
years of professional experience
Work History
Waitress/Cashier/Dining Staff
Boteyju, Araneta, Gateway Cubao
Quezon City , National Capital Region
08.2022 - Current
- Delivered excellent customer service in a fast-paced restaurant environment.
- Took food and beverage orders accurately and served guests in a professional and friendly manner.
- Ensured cleanliness and proper table setup before, during, and after service.
- Maintained high standards of hygiene and food safety at all times.
- Handled guest requests and resolved concerns promptly to ensure customer satisfaction.
- Worked effectively with kitchen and service teams to provide efficient dining service.
- Assisted with opening and closing duties, including restocking supplies and cleaning the dining area.
- Demonstrated the ability to work under pressure while maintaining a positive attitude.
- AWARDS: Employee Of Month for July 2025, October 2025, March 2026 and April 2026
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables, ensuring guest satisfaction and prompt service.
- Assisted in inventory management and stock replenishment for operational efficiency.
- Maintained cleanliness and organization of dining area to enhance ambiance.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
- Restocked and organized merchandise in front lanes.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Ensured proper food handling and storage practices were followed, minimizing waste and ensuring a safe dining environment for guests.
Cashier
Jollibee, Marikina City, Metro Manila
01.2022 - 07.2022
- Handled 200+ cash/card transactions per shift with 100% accuracy indosing
- Resolved customer concerns during peak hours while maintaining composure and service speed
- Maintained clean, organized front-of-house area in line with food safety protocols
- Processed customer transactions efficiently using point-of-sale systems.
- Delivered exceptional customer service, resolving inquiries and complaints promptly.
- Collaborated with team members to optimize workflow during peak hours.
- Monitored inventory levels, reporting discrepancies to management for timely resolution.
- Ensured cleanliness and organization of checkout area, enhancing overall store presentation.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Used POS system to enter orders, process payments and issue receipts.
Skills
Excellent Customer Service
Food Safety & Sanitation
English: Conversational
Japanese:Basic(Greetings, Menu Items)
Food and Beverage Service
Restaurant Operations
Teamwork
Food Safety and Hygiene
Physical Stamina for long working hours
Multitasking
High-volume dining
Food preparation and safety
Dining area maintenance
Guest seating arrangements
Beverage preparation
Hospitality service expertise
Inspection and preparation of utensils, plates, saucers, glassware, and tableware before service
Inventory checking and replenishment of dining supplies
Attention to detail and quality control
Table setup and dining area organization
Teamwork and multitasking in a fast-paced environment
References
Available upon request
Timeline
Waitress/Cashier/Dining Staff
Boteyju, Araneta, Gateway Cubao
08.2022 - Current
Cashier
Jollibee, Marikina City, Metro Manila
01.2022 - 07.2022