Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Tresha Tinga

Tresha Tinga

Software Engineering Sr Analyst | Adv App/Cloud Supp & Eng Sr Analyst
Cebu City, Province of Cebu

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level app/cloud supp engineering position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Microsoft 365 Supp Engineer, SME & Teams Rooms Eng

ACCENTURE
Cebu City, Cebu
07.2018 - Current
  • Act as software detectives, provide dynamic service identifying and solving issues within multiple components of critical business systems
  • Work with clients to resolve IT system issues (includes user and infrastructure issues)
  • Understand client requirements and company objectives in order to provide strategic guidance on Microsoft Office Applications, Microsoft Office 365 services, Exchange, Sharepoint, MS Teams, Teams Rooms, Microsoft Windows Operating System, and Windows servers
  • Using PowerShell Scripting
  • Work with clients to resolve IT system issues (includes user and infrastructure issues)
  • Ran diagnostics from logs that are provided from client
  • Work effectively in team environment and help others where needed
  • Log, troubleshoot and track problems
  • Bug fixes and TSG checking on issues; Timely manner of updating client.
  • Enhanced product performance by conducting thorough failure analysis and recommending improvements.
  • Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.

Education

BS Industrial Engineering -

University of Cebu - Main Campus
Cebu City, Cebu, Philippines
03.2018 - 03.2018

Skills

Production understanding

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Certification

Microsoft Teams Rooms Technical Solutions Professional Exam Certified

Timeline

Microsoft 365 Supp Engineer, SME & Teams Rooms Eng

ACCENTURE
07.2018 - Current

BS Industrial Engineering -

University of Cebu - Main Campus
03.2018 - 03.2018
Tresha TingaSoftware Engineering Sr Analyst | Adv App/Cloud Supp & Eng Sr Analyst